Kimberly Branch
Troy,AL
Summary
Dynamic Certified Pharmacy Technician and Cashier with a proven track record at Walmart, showcasing exceptional attention to detail and customer service skills. Excelled in training peers, enhancing patient care through accurate medication dispensing, and boosting customer satisfaction. Demonstrated problem-solving prowess and data entry expertise, contributing to efficient pharmacy operations and positive customer interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
1420 US HWY 231 Troy, AL 36081
03.2022 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep the pharmacy efficient.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
Cashier
Walmart
969 US 80 Demopolis, AL 36732
03.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Nursing
Troy University
Troy, AL12-2025
High School Diploma -
Demopolis High School
Demopolis, AL05-2021
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Medication dispensing
- All Nursing School check off material
Certification
Pharmacy Technician Vaccination Training
Timeline
Certified Pharmacy Technician
Walmart
03.2022 - Current
Cashier
Walmart
03.2020 - Current
Bachelor of Science - Nursing
Troy University
High School Diploma -
Demopolis High School