Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Briones Guillen

Sebring,Florida

Summary

Focused employee with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. providing high-quality service to customers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Waitress

Apex at seven
Sebring, FL
08.2023 - 10.2023
  • Provided excellent customer service to ensure repeat customers.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
  • Checked with customers to ensure that they were enjoying their meals.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.

Head Hostess

Cowpokes watering Hole
Sebring, FL
12.2022 - 08.2023
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Trained new staff on proper hosting procedures and policies.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Assisted with seating arrangements for large groups and special occasions.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Answered telephone to provide dining information and take reservations.
  • Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Greeted guests upon arrival and escorted them to their tables.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Maintained accurate records of reservations and wait times.
  • Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Education

High School Diploma -

Sebring High School
Sebring, FL
05-2023

Skills

  • Customer Service
  • Point of Sale Systems
  • Upselling Techniques
  • Sales Expertise
  • Complaint Resolution
  • Relationship Management
  • Service Prioritization
  • Check Payment Processing
  • Safe Food Handling
  • Order Accuracy
  • Guest Relations Management

Certification

  • Human trafficking certificate September 2023

Timeline

Waitress

Apex at seven
08.2023 - 10.2023

Head Hostess

Cowpokes watering Hole
12.2022 - 08.2023

High School Diploma -

Sebring High School

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Kimberly Briones Guillen