Kimberly Brockman

• Led Administrative Assistant team, managing hiring, training, scheduling, supervision, and daily operations.
• Serve as a member of the leadership team and assist with administrative decisions, problem-solving, and clinic projects.
• Oversee preparation of the weekly billing and assist with other ongoing administrative and operational projects.
• Work closely with therapists, administrative staff, owners, and clients to keep the office organized and running smoothly.
• Resolved client complaints and concerns by collaborating with staff to implement effective solutions.
• Maintain office supplies and ensure staff have the materials and resources they need.
• Report and follow up on property, maintenance, and facility issues.
• Addressed daily office issues, identifying and implementing practical solutions to maintain efficient operations.

• Managed a multi-line phone system, transferred calls, answered client questions, took messages, and assisted clients with billing questions.
• Greeted clients and helped with the check-in process, including obtaining necessary paperwork and collecting co-pays and payments on client accounts.
• Assisted therapists, the Nurse Practitioner, and owners with questions, troubleshooting, and day-to-day administrative needs.
• Helped transition the company from paper charting to an electronic health record (EHR) system and assisted with getting the Nurse Practitioner set up and working in the new system.
• Worked on a variety of projects and helped problem-solve issues as they came up throughout the office.
• Managed multiple tasks and priorities in a fast-paced, busy environment while providing support to clients and staff.

• Greet patients with enthusiasm and build relationships
• Educate patients on wellness offerings and services
• Offer and convert, using sales skills, patients to the wellness plan or packages that is best suited to the patient’s treatment plan according to the doctor’s recommendation
• Complete transactions using point of sale software and ensure all patient accounts are current and accurate
• Assist patients with the completion of required paperwork
• Participate in marketing/sales opportunities to help attract new patients to the clinic
• Manage daily clinic operations including; ensuring it’s clean and that inventory is stocked
• Manage clinic phone calls and manage the flow of patients through the clinic in an organized manner.

• Oversaw accounting, budgeting and financial reporting.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Ordered Chiropractic and office supplies
• Supervise office staff
• Maintained Chiropractic and staff records
• Greeted patients and assisted with required paperwork
• Scheduled appointments by phone or with patients for follow-up
• Assisted the doctor
• Collected co-pays and verified insurance benefits for patients
• Created and maintained EHR charts for each patient
• Handled monthly billing for balances due from patients
• Processed insurance payments and followed-up with insurance denials

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Introduced new methods, practices and systems to reduce turnaround time.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Used business software packages to maintain files and administrative records.

• Assisted with court service days, helping ensure paperwork and necessary information were completed and processed accurately.
• Processed paperwork and information received from law enforcement, individuals receiving citations or tickets, and parties involved in court cases.
• Assisted with small claims, criminal, and equity court cases.
• Helped prepare and organize case-related documents and information for court proceedings.
• Assisted with jury polling and other duties related to jury proceedings.
• Communicated with individuals involved in court cases and helped answer questions or direct them to the appropriate information.
• Provided general administrative support to the court and helped keep daily court activities organized and running smoothly.

I completed 120 hours of course work toward a B. A. degree.