Kimberly Brockway
Vestal,NY
Summary
Security professional with 8+ yrs experience equipped with excellent communication for managing customer service involving security operations. Well versed in managing numerous accounts by recognizing the unique needs of each project. Enjoys fully collaborating with intrapersonal and interpersonal departments to hear/consider new technics for developing and executing safety policies and procedures.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer/Visitor Management
UHS
Binghamton, NY
01.2024 - Current
- Determines visitor/patients purpose for coming to the hospital and directs or escorts them accordingly.
- Determines through data base as to patients testing needed and location desired.
- Stays with patient as directed by MD.
- Helps determine the physical needs of patient as they arrive for appt., testing, or procedure.
- Handles all patient/visitor queries as permitted by HIPPA.
NYSDCJS Certified Security Guard Instructor
Lady of Lourdes Hospital
Binghamton, NY
04.2019 - 10.2023
- Taught all NYSDCJS required/approved courses covering pre determined objectives set forth by NYS.
- Implemented a variety of assessment tools and strategies to improve instruction methods to meet all students needs.
Security Officer/Alternate Lead Officer
Lady of Lourdes Hospital
Binghamton, NY
04.2019 - 10.2023
- Worked independently at various locations meeting with customers to meet their individual needs/expectations
- Monitored access control systems, CCTV cameras, and key code records for suspicious activities.
- Leveraged physical and verbal techniques when de escalating aggressive visitors, patients, or staff.
- Worked independently and collaboratively to resolve urgent issues and preserve facility safety.
(Security Officer)
(Tioga Downs Casino Resort)
(Nichols), NY
04.2018 - 04.2019
Account/Project Operations Manager
Allied Security Services Formerly(USSA INC)
Buffalo, NY
07.2007 - 04.2017
- Collaborated with customers to discuss business expectations and needs.
- Contributed to proposal and contract development, negotiations and meetings.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints in a timely manner ensuring customer satisfaction at optimal levels.
- Prepared staff work schedules and assigned team members to specific accounts and duties.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Multi account management with 24/7 on call
Education
High School Diploma -
Union Endicott High School
Endicott, NY06.1990
Skills
- Outstanding Customer Service
- Security Operations
- Complex Problem-Solving
- Client Relations
- Work Prioritization
- Complaint resolution
- Account Management
- Excellent communication skills
Certification
- NYS Licensed Security Officer
- NYSDCJS Certified Security Guard Instructor
- NYS Drivers Licsense
Timeline
Security Officer/Visitor Management
UHS
01.2024 - Current
NYSDCJS Certified Security Guard Instructor
Lady of Lourdes Hospital
04.2019 - 10.2023
Security Officer/Alternate Lead Officer
Lady of Lourdes Hospital
04.2019 - 10.2023
(Security Officer)
(Tioga Downs Casino Resort)
04.2018 - 04.2019
Account/Project Operations Manager
Allied Security Services Formerly(USSA INC)
07.2007 - 04.2017
High School Diploma -
Union Endicott High School
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