Kimberly Brown
Champlin,MN
Overview
35
35
years of professional experience
Work History
Front Desk Customer Service Representative
Hampton Inn By Hilton
Maple Grove, MN
01.2019 - Current
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Assisted with room reservations, changes and cancellations.
Outreach Program Coordinator
Trinity Ministries Group
Saint Paul, MN
01.2008 - 01.2019
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Recruited volunteers for various ministry programs within the church community.
- Collaborated with local businesses to develop partnerships that would benefit both parties.
- Led weekly worship services, including preaching, administering sacraments, and leading congregational singing.
- Developed outreach programs that engage individuals outside of the congregation with the goal of increasing membership.
Customer Service (Gate Agent)
Northwest Airlines
Saint Paul, MN
02.1996 - 08.2001
- Processed payments for tickets, baggage fees, and other services.
- Greeted customers in a friendly and professional manner.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Monitored gate area for unauthorized personnel access attempts.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
Customer Service Representative
Cable Value Network
Saint Paul, MN
01.1989 - 02.1996
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Timeline
Front Desk Customer Service Representative
Hampton Inn By Hilton
01.2019 - Current
Outreach Program Coordinator
Trinity Ministries Group
01.2008 - 01.2019
Customer Service (Gate Agent)
Northwest Airlines
02.1996 - 08.2001
Customer Service Representative
Cable Value Network
01.1989 - 02.1996