Kim Bruno
Durand,MI
Summary
Management professional with a track record of leading teams to achieve success. Expertise in team collaboration, operational efficiency, and delivering measurable results. Skilled in strategic planning and process improvement, fostering a culture of accountability and excellence. Recognized for adaptability in meeting evolving organizational demands.
Overview
21
21
years of professional experience
Work History
Manager
Sweet Fire Tobacco
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Restaurant Manager
Wendys Resturant
07.2004 - 10.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ02-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
Timeline
Manager
Sweet Fire Tobacco
04.2022 - Current
Restaurant Manager
Wendys Resturant
07.2004 - 10.2020
Bachelor of Science - Business Management
University of Phoenix
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