Kimberly Bullard
City of Tuscaloosa
Tuscaloosa,AL
13
years of professional experience
Resource Controls Specialist with experience resolving customer requests, documenting concerns, coordinating quality control and quality assurance, and maintaining calm, professional service interactions. Earned a Business education from Faulkner University, graduating 01/12/2022.
Work History
Resource Controls Specialist
2 Years 5 Months- Enters and updates customer records with careful attention to detail and strict handling of confidential information.
- Supports operations by coordinating requests, tracking open items, and keeping information organized for daily use.
- Maintains accurate documentation for requests, follow-up actions, and internal status updates.
- Monitors work queues to keep requests moving and reduce delays in customer support.
- Adapts quickly to shifting priorities while supporting both routine service work and urgent customer needs.
- Coordinates multiple priorities across incoming requests, follow-ups, and daily administrative tasks.
Customer Service Representative
9 Years 11 Months- Resolve 80% of routine service issues monthly by providing accurate frontline support and service transactions.
- De-escalate difficult customer concerns with clear communication and a professional, solution-focused approach.
- Train new hires on procedures, services, and best practices to reduce process gaps and improve consistency.
Branch Service Leader
9 Months- Planned and implemented customer service initiatives that improved branch service consistency and supported better client experiences.
- Provided guidance to teller staff, reinforcing service standards, accurate processing, and customer conflict resolution.
- Coordinated branch operations support across daily service needs, balancing multitasking and prioritization with confidential information handling.
Education
Bachelor of Science - Business
- Maintaining 3.5 GPA
Skills
Verbal and written communication
Data entry
Multitasking and prioritization
Customer conflict resolution
Branch operations support
Teller operations
Confidential information handling
Banking product knowledge
Training new hires
Coaching and mentoring
Escalation management
Quality assurance
Performance monitoring
Staff onboarding
Timeline
Resource Controls Specialist
City of Tuscaloosa
05.2024 - CurrentRead More
Customer Service Representative
City of Tuscaloosa
06.2014 - 05.2024Read More
Branch Service Leader
Regions Bank
09.2013 - 06.2014Read More
Faulkner University
Bachelor of Science from Business
Read More