KIMBERLY BURKE

• Developed and executed digital marketing campaigns to increase brand visibility.
• Assisted in content creation for social media platforms, enhancing audience engagement.
• Conducted market research to identify trends and inform strategic decisions.
• Collaborated with cross-functional teams to support promotional initiatives and events.

• Responded promptly to emergencies, providing first aid and rescue operations as needed.
• Executed first aid and rescue operations during emergencies.
• Conducted regular safety inspections of facilities, identifying potential hazards for immediate resolution.
• Trained new lifeguards on protocols, emergency procedures, and customer service standards.

• Maintained accurate records, ensuring confidentiality and compliance with health insurance regulations.
• Resolved customer inquiries efficiently through phone, email, and chat support
• Collaborated with cross-functional teams to enhance service delivery processes
• Analyzed customer feedback to identify trends and implement improvements
• Trained new staff on customer service protocols and system usage
• Managed escalated issues, ensuring timely resolution and customer satisfaction

• Exceeded sales targets through effective product presentations and customer engagement strategies.
• Developed strong client relationships, fostering loyalty and repeat business.
• Trained new associates on sales techniques and customer service protocols.
• Analyzed customer feedback to enhance service delivery and product offerings.
• Implemented inventory management practices to streamline stock replenishment processes.

• Supported customer acquisition and retention initiatives, enhancing overall customer satisfaction.
• Developed and maintained strong client relationships to enhance customer loyalty.
• Conducted market research to identify new sales opportunities and trends.
• Collaborated with marketing team to create targeted promotional campaigns.
• Analyzed sales data to refine strategies and improve performance outcomes.

• Took customer orders, served tables, and assisted with delivery dispatch to ensure timely service.
• Provided prompt and courteous customer service to enhance customer satisfaction in fast-paced environment.
• Summer 2018

• Processed customer transactions accurately using point-of-sale systems.
• Implemented improvements in checkout processes, reducing wait times for customers.
• Assisted customers with product inquiries, enhancing overall shopping experience.
• Trained new staff on cash handling procedures and customer service protocols.
• Monitored inventory levels and restocked merchandise as needed to ensure availability.

In Progress

• Honor Roll 2025/2026 Academic Year
• 3.52 GPA

• CAPE Unit 2 Subjects: Law, Caribbean Studies, Sociology, History
• CAPE Unit 1 Subjects: Law, Sociology, History, Communication Studies
• 9 CSEC Subjects