Kimberly Burns

Summary

Well organized, creative, proven operations manager with extensive marketing skills. Friendly demeanor always! I am a team builder. Punctual problem solver and avid multitasker. Track record of being an essential part of any operations management. Instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.

Overview

years of professional experience

Work History

Property / Operations Manager

ABM Property Services

01.2019 - Current

Coordinated rental documents, including renewals, move-in/move-outs, re-certifications, and leasing to ensure smooth operations.
Maintained integrity of properties' physical, financial, and program aspects to uphold standards.
Marketed properties, filled vacancies, screened prospective tenants, and enforced leases to optimize occupancy rates.
Processed all work orders and repair requests promptly.
Managed HOA communities, ensuring compliance with their rules and regulations, completing walk-throughs of properties, and attending HOA board meetings to provide monthly recaps.
Handled rent collections and managed all court filings, representing the company in court.
Work with tenants individually to discuss any financial struggles that arise and coordinate rental and utility assistance through non-profit organizations. This has brought our collection rate down by over 50% and minimized evictions.

Operations Manager and Event Coordinator

Salisbury Art Space

01.2016 - 01.2019

Monitor and coordinate program operations, resources, and projects, including developing project plans, enacting policies and procedures, maintaining related documentation and databases, and facilitating issues resolution.
Oversaw marketing strategies to effectively promote upcoming events.
Represented SAS as the operational manager to donors, agencies, vendors and volunteers.
Managed donor relations and built personal networks within the community to secure ongoing funding.
Secured vendors' donations to execute annual events and fundraisers.
Supported grant applications and documented expenditures for board reporting.
Conducted recruitment efforts for staff, teachers, and volunteers to support organizational initiatives.
Creating schedules for art classes and overseeing instructors.
Created pay scales for teachers and budgeted classes.
Evaluated membership projections and coordinated membership drives and events to maximize potential donations.
Develop and implement high-impact measurable communication program media (e.g., articles, presentations, brochures, website content, blog postings).
Actively represented SAS at 3rd Fridays, local events, exhibits, and in-house events to enhance visibility.
Ensure data tracking was acute and up to date.
Executed monthly meetings with the executive director to provide financial stats and goals to the board.
Handled cash procedures, including preparing and dropping bank deposits.
Assessed community needs and partnered with the board to present projects for approval.

Area Manager

The Picture People

01.2000 - 01.2019

Recruited seven high volume portrait studios through job fairs, local networking with retail managers, and posting position openings to build strong teams.
Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
Provide leadership and motivation within the studios to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy.
Supported achievement of budgeted financial and operating results by implementing strategies aligned with company goals.
Maintained an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive portrait experience for customers.
Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations.
Understand, use and teach company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
Worked with studio managers on local marketing to increase sittings.
Critique photographers work and provide direct feedback to enhance their skill set.
Trained managers to effectively coach and develop photographers, enhancing team performance and skillset.

District Manager

PCA International (Walmart Portrait Studios)

01.1994 - 01.2000

Recruited for ten portrait studios by hosting job fairs, local networking with other retail managers, and posting position openings.
Supervised performance of department associates, provided ongoing performance management training, and conducted formal performance appraisals for direct reports to enhance team effectiveness.
Led and motivated store teams to cultivate a culture aligned with our Guiding Principles, Core Values, Vision, and Strategy.
Support the achievement of budgeted financial and operating results.
Maintained an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive portrait experience for customers.
Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations.
Understand, use and teach company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
Resolved customer service issues across multiple district locations, ensuring a consistent and positive customer experience.
Worked with studio managers on local marketing to increase sittings.
Trained managers on coaching and developing their photographers.

Education

Some College (No Degree) - General Studies

Wor-Wic Community College

Salisbury, MD

Skills

Property management expertise
Lease administration
Tenant relations
Financial management
Financial reporting
Budget management
P&L management
Asset management
Leasing operations
Eviction procedures
Eviction notices
Rent collection
Payment collection
Occupancy management
Multi-family property management
Commercial property
Building operations
Facilities maintenance
Maintenance coordination
Preventive Maintenance
Repair coordination
Project management
Strategic planning
Safety and compliance
Regulatory compliance
HOA compliance
Customer management
Customer service-focused
Marketing and advertising
Vacancy marketing
Property marketing and promotion
Property inspections
Property tours and inspections
Preparing property agreements

Service optimization
Work order monitoring
Scheduling and multitasking
Team leadership
Team development
Business management
Business administration
Critical thinking
Problem solving
Effective communication
Oral and written communication
Skilled multi-tasker
Administrative support
Recruiting and hiring
Business administration
Rent collection
Leasing and sales
Work order monitoring
Accounting operations
Oral and written communication
Vendor management
Customer service-focused
Team development
Operational strategy
Recruiting and hiring
Scheduling and multitasking
P&L management

References

John Johnson, 214-790-4890
Eric Rebstock, 443-523-0031
Renji Thomas, 847-848-5559

Timeline