Kimberly Burt
Omaha,NE
Summary
Dynamic Customer Service Representative with a proven track record at Alorica, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and documenting interactions, ensuring accurate records and seamless service delivery.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Alorica
09.2018 - 11.2018
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved issues efficiently through effective communication and problem-solving skills.
- Documented customer interactions in CRM systems to ensure accurate records.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Customer Care Representative
Marriot Customer Engagement Center
07.2018 - 10.2018
- Provided exceptional customer support via phone and email, resolving inquiries efficiently.
- Assisted customers with product information, troubleshooting, and order management.
- Maintained detailed records of customer interactions in CRM system for accurate reporting.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Adapted quickly to new tools and technologies, improving response times to customer queries.
- Handled escalated issues with professionalism, ensuring customer satisfaction and retention.
- Participated in training sessions to develop product knowledge and improve service skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
West Telemarketing
04.1996 - 09.1997
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved issues efficiently through effective communication and problem-solving skills.
- Maintained knowledge of product offerings to provide informed recommendations.
- Managed escalated customer concerns, ensuring resolution aligned with company policy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED - High School
Omaha Adult Education
3215 Cuming St., Omaha, NE 6813102.2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Alorica
09.2018 - 11.2018
Customer Care Representative
Marriot Customer Engagement Center
07.2018 - 10.2018
Customer Service Representative
West Telemarketing
04.1996 - 09.1997
GED - High School
Omaha Adult Education