Overview
Work History
Education
Skills
Certification
Summary
Timeline
OperationsManager

Kimberly Bushman

Peoria,IL

Overview

32
32
years of professional experience

Work History

Server

Creve Couer Country Club
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Avanti's Italian Restaurant
01.2022 - 10.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Jim's Steakhouse
05.1992 - 05.2021
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Business - General Studies

Manual High School
Peoria, IL
05.1988

Skills

  • Reliable and Responsible
  • Strong Work Ethic
  • High Energy and Stamina
  • Exceptional customer service
  • Professional Appearance
  • High-volume dining
  • Point of sale operation experience
  • Tableside Etiquette
  • Food and beverage pairings
  • Team Player
  • Warm and Friendly
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Staff Training
  • Reservations Management

Certification

  • Basset Certification
  • SafeServe Food Handling Certification

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Timeline

Server

Creve Couer Country Club
04.2024 - Current

Server

Avanti's Italian Restaurant
01.2022 - 10.2023

Server

Jim's Steakhouse
05.1992 - 05.2021

Business - General Studies

Manual High School

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Kimberly Bushman