Kimberly Cabak
Atlanta,GA
Summary
Dynamic and resourceful professional managing a $6–8M patient revenue book of business through 10+ years of progressive experience in healthcare operations, insurance coordination, HR management, and client services. Adept at developing streamlined workflows, managing multi-location operations, negotiating contracts, and enhancing profitability. Known for aligning operational efficiency with customer satisfaction and financial performance.
Overview
17
17
years of professional experience
Work History
Regional Practice Manager
Sandy Springs Oral Surgery, LLC
Atlanta, GA
12.2021 - Current
- Led strategic initiatives to harmonize workflow across 4 office locations in preparation for merger, improving operational efficiency and patient experience.
- Played a key role in the acquisition and onboarding of associate doctors, staff, and new practice locations.
- Negotiated contracts with vendors and insurance companies, achieving cost reductions and better coverage for patients.
- Conducted in-depth pricing and fee schedule analyses to remain competitive and profitable.
- Designed internal and external marketing materials using Canva; coordinated outreach and patient engagement events.
- Maintained insurance compliance, ERISA filing, and adherence to HIPAA and healthcare regulatory standards.
- Directed all HR activities including onboarding, benefits management, annual reviews, payroll, and salary negotiations.
- Co-Authored an 86-page employee handbook; developed a KPI-based bonus system and managed training/certification tracking.
- Improved financial outcomes by analyzing P&L reports, cutting wasteful contracts, and increasing patient volumes.
Operations Support/ Treatment Coordination
US Oral Surgery Management
Atlanta, GA
01.2016 - 12.2021
- Effectively presented complex, high-value treatment plans by educating patients on clinical benefits, financial options, and insurance coverage, resulting in above-average case acceptance and prepayment rates.
- Managed referral relationship development, both retaining existing referral partners and establishing new ones.
- Liaise with insurance companies to verify and explain benefits, helping patients navigate policy terms and costs.
- Resolved patient concerns and service issues through calm, solution-oriented communication, often handling escalated situations.
Business Manager
Massage Envy
Atlanta, GA
05.2009 - 01.2016
- Managed a 30-member team focused on delivering exceptional service in a membership-based wellness environment.
- Led all human resources functions including recruiting, training, payroll, and benefits administration.
- Handled customer issues with poise, identifying needs and resolving concerns to ensure retention and satisfaction.
- Produced regular business reports for leadership, offering insights into sales trends and service performance.
- Instituted training programs that minimized errors and increased staff confidence across systems and processes.
Education
Associate of Arts - Business Administration
Georgia State University
Atlanta, GASkills
- MS Office Suite
- Canva
- HRIS
- CRM Systems
- Medical & Insurance Portals
- Payroll Software
- Workflow management
Affiliations
- Society of Oral & Maxillofacial Surgery Administrators
- Society of Human Resource Management
Timeline
Regional Practice Manager
Sandy Springs Oral Surgery, LLC
12.2021 - Current
Operations Support/ Treatment Coordination
US Oral Surgery Management
01.2016 - 12.2021
Business Manager
Massage Envy
05.2009 - 01.2016
Associate of Arts - Business Administration
Georgia State University
Core Competencies
- Client Service
- Insurance Benefits & Compliance
- Contract Negotiation
- HR Management
- Workflow Optimization
- Pricing & Fee Analysis
- Referral Development
- Event Planning
- M&A Support
- Marketing Materials (Canva)
- Payroll Management
- KPI-Driven Strategy
- Strong Sales Experience