Olivia Fisher
Healthcare Administration
Anacortes,WA
Summary
Results-oriented Regional Practice Manager with a strong background in healthcare administration and clinic operations, focusing on policy development and workflow optimization. Achieved significant improvements in patient experience and operational efficiency by leading diverse teams effectively. Proficient in budget oversight and staff training, contributing to elevated employee retention and engagement levels while ensuring exceptional patient care across various locations.
Overview
17
17
years of professional experience
Work History
Regional Practice Manager
Kinwell Health
Seattle, WA
06.2022 - 03.2025
- Spearheaded onboarding events across multiple regions, ensuring seamless integration of support staff.
- Managed clinical scheduling, verifying appointment accuracy on the Kinwell website.
- Conducted service recovery for patient experience (NPS review), and resolved in-the-moment patient complaints.
- Led operational audits, including site walkthroughs, supply chain management, and compliance checks.
- Oversaw Workday functions, including timecards, receipts, mileage, and expense reports.
- Monitored and optimized clinic phone system performance (Zoom phone call status, voicemail, and abandonment rates).
- Coordinated requisitions, budget allocations, and Epic template updates.
- Reviewed team attendance, performance metrics, and provided coaching, and corrective action when necessary.
- Managed clinician scheduling, PTO tracking, and workload distribution.
- Supported clinical workflows, including charge reconciliation, referrals, specimen tracking, and regulatory compliance.
- Organized and led daily, weekly, and monthly huddles, ensuring team alignment and operational excellence.
- Drove community outreach initiatives and represented Kinwell Health at external events.
- Developed and implemented policies, procedures, and training programs to enhance efficiency and compliance.
- Provided in-clinic support, troubleshooting, and cross-functional collaboration with internal departments.
- Maintained high levels of staff engagement and morale through proactive leadership and mentorship.
Practice Manager
Bellingham Arthritis & Rheumatology Center
Bellingham, Washington
08.2021 - 05.2022
- Optimized staff functionality, resulting in smoother process flow.
- Developed and administered procedures for practice improvement.
- Ensured compassionate communication and preserved patient privacy.
- Complied with OSHA and HIPAA regulations.
- Managed financial operations including budgeting, accounting, and expense tracking.
- Collaborated with clinicians to devise business plans.
- Collaborated in designing systems for compliance adherence.
- Worked with multi-disciplinary team to enhance overall patient care.
- Provided training and coaching to enhance daily operational activities for a group of 14 team members.
- Facilitated conflict resolution among healthcare providers to optimize workflow efficiency.
- Oversaw processes to ensure adherence to financial directives.
- Managed clinic's financial operations, recruitment processes and human resources.
Practice Manager
The Everett Clinic
La Conner/ Anacortes, WA
05.2020 - 07.2021
- Responsible for facilitating a collaborative approach in the delivery of excellent patient care by partnering with Physician(s) & Providers, and operational leadership.
- Experienced in the management and oversite of multi-location clinic operations
- Oversite of provider and care team coordination to ensure the highest quality of care and services to patients.
- EPIC trained
- Monthly reporting on clinic financials and quality metrics
- Maintaining teammate satisfaction and retention
Practice Manager
Island Internal Medicine/ La Conner Medical Cente
La Conner/ Anacortes, WA
08.2017 - 04.2020
- Assisted and facilitated in the acquisition of Island Internal Medicine and La Conner Medical Center to The Everett Clinic, part of Optum.
- Managing the day-to-day operations of the practice.
- Hiring, training, and supervising administrative staff.
- Managing finances, including budgets and payroll.
- Collaborating with medical personnel to develop and assess business strategies.
- Monitoring inventory and placing orders for resupply.
- Ensuring our practice complies with industry regulations.
- Interacting with patients and addressing any concerns or complaints.
- Conducting regular staff meetings and performance reviews.
- Working as a team to ensure the practice runs effectively and meets objectives.
Clinic Supervisor II
WhidbeyHealth Medical Center
Coupeville, WA
07.2013 - 08.2017
- Direct supervision and evaluation of all clinic staff including clinicians, clinical support staff, and clerical staff.
- Establish & coordinate work schedules for multiple providers and staff, according to workload, space and equipment availability.
- Prepares monthly administrative reports; Financial, statistical, and quality measures.
- Develop and implement organizational policies and procedures for the clinic.
- Partners with providers for community outreach education via Town hall meetings and as peer education.
- Utilized LEAN processes to evaluate workflows and increased productivity.
- Implemented Meaningful Use protocols and successfully attested.
- Working knowledge of multiple EHR/PM systems (Digichart, Advanced MD).
Reception/ Medical Records Supervisor
North Cascade Family Physicians
Mount Vernon, WA
05.2008 - 07.2013
- Direct supervision of staff of 10 who performed scheduling of clinic appointments, diagnostic appointments, surgeries, and referral consultations for 15 providers.
- Proficient in Microsoft Office Suite, Order Facilitator, and OneHealthPort.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Management level understanding of HIPAA rules and regulations.
- Safety Officer ensuring DOH and L&I compliance.
- Direct, supervise and evaluate work activities of medical, nursing, clerical, and other personnel.
- Hear and resolve complaints from patients and staff.
- Schedule appointments and maintain and update appointment calendars.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, 10 key, utilized computers and spreadsheets to work with reports, clinical statistics, and other needed information.
Education
High School Diploma -
Edmonds Woodway High School
Edmonds, WA06.1995
Bachelor of Arts - Psychology
Central Washington University
1999
Skills
- LEAN Sigma six trained
- Policy and procedure development
- HIPAA and OSHA regulations
- Workflow management
- Proficient in Microsoft Office suite
- Staff Hiring, training, & development
- Managing multiple medical practice locations
- Performance & Quality metrics
- Payroll administration
- Budget & finance oversight
- Personnel management & Employee retention
- Schedule management
- Patient safety & relations
Affiliations
- WSMGMA/WSHLA (2008-Present)
- Central Washington University Alumni Association (1999-Present)
Community Service Experience
- Fidalgo Island Rotary 2001- Present (Past President, Treasurer)
- Anacortes Family Center 2003- 2017 (Founding Board member)
- Anacortes Stadium Project- 2010-2016 (Founding Member)
- Dinner at the Brick- Anacortes Presbyterian Church 2001-current
Quote
"I am convinced that life is 10% what happens to me, and 90% how I react to it... and so it is with you, we are in charge of our own attitudes"
Charles Swindoll
Timeline
Regional Practice Manager
Kinwell Health
06.2022 - 03.2025
Practice Manager
Bellingham Arthritis & Rheumatology Center
08.2021 - 05.2022
Practice Manager
The Everett Clinic
05.2020 - 07.2021
Practice Manager
Island Internal Medicine/ La Conner Medical Cente
08.2017 - 04.2020
Clinic Supervisor II
WhidbeyHealth Medical Center
07.2013 - 08.2017
Reception/ Medical Records Supervisor
North Cascade Family Physicians
05.2008 - 07.2013
High School Diploma -
Edmonds Woodway High School
Bachelor of Arts - Psychology
Central Washington University
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