Kimberly Cabrera
College Station,TX
Summary
Experienced Quality Assurance Specialist with a track record of enhancing customer satisfaction and optimizing workflow efficiency at Caviness Beef Packers. Demonstrates exceptional analytical thinking and communication skills, adept at ensuring product compliance and implementing automation tools. Excelled in customer service roles, significantly improving customer relations through prompt issue resolution and exemplary service standards.
Overview
4
4
years of professional experience
Work History
Quality Assurance Specialist
Caviness Beef Packers
06.2022 - 08.2024
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Strong Computer skills, communication skills, interpersonal skills, analytical skills, and organizational skills.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
Customer Service
Walmart
12.2020 - 03.2022
- Managed high call volume while maintaining exceptional customer service standards.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered exemplary customer service to customers and colleagues.
- Delivered exemplary customer service and warmly greeted guests.
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Promoted positive member relations through providing excellent customer service.
- Displayed very good communication and customer service skills.
Education
High School Diploma -
Hereford High School
Hereford, TXSkills
- Detail Oriented
- Quality Assurance Analyst
- Problem-solving skills
- Analytical Thinking
- Customer Service
- Customer Focus
- Communication Skills
- Computer Data inputting
Timeline
Quality Assurance Specialist
Caviness Beef Packers
06.2022 - 08.2024
Customer Service
Walmart
12.2020 - 03.2022
High School Diploma -
Hereford High School
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