Kimberly Caires
Kaneohe,HI
Summary
Dynamic manager with a proven track record at Giovanni's Shrimp Truck, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and conflict resolution, resulting in improved customer satisfaction. Skilled in performance evaluations and relationship building.
I was also an addict for 10yrs got kicked out of my home lived on the streets for a few months. Got locked up and got help. Came back to my home after Graduating from hina mauka last February and im sober for 2 yrs and 7 months now, still continue to succeed. I want to give back by helping others succeed too. Im grateful for getting treatment and being able to get as far as I have since then. I am passionate and want to see others achieve goals and live life the right way and if I can help with that then I would like to do so.
Overview
4
4
years of professional experience
Work History
Manager
Giovanni's Shrimp Truck
11.2024 - Current
- Oversaw daily operations, ensuring high-quality food preparation and customer service standards.
- Managed inventory levels, optimizing supply chain processes to reduce waste and improve efficiency.
- Trained and mentored staff on operational procedures and best practices for service excellence.
- Implemented scheduling strategies to enhance team productivity during peak hours.
- Analyzed customer feedback to identify areas for service improvement and menu adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Parts Specialist
O'Reilly Auto Parts
12.2022 - 03.2023
- Assisted customers in locating and selecting auto parts based on specific needs.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment efforts.
- Responded to customer inquiries regarding product specifications and compatibility.
- Evaluated parts quality and ensured compliance with company standards for safety and performance.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
Education
High School Diploma -
Kalaheo High School
Kailua, HI06-2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance evaluations
- Coaching and mentoring
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
Timeline
Manager
Giovanni's Shrimp Truck
11.2024 - Current
Parts Specialist
O'Reilly Auto Parts
12.2022 - 03.2023
High School Diploma -
Kalaheo High School