Kimberly Camp
Mesa,AZ
Summary
I'm a highly-motivated individual with a very strong work ethic and the desire to take on new challenges. I always remain customer-focused with a talent for effectively addressing concerns. I'm driven by a passion for continuous learning, successfully navigating change and quickly mastering skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pool Technician/ PR Director
Arizona Pool Company
Peoria , Arizona
11.2015 - 07.2024
- Implemented campaigns and promotions to help with developing goods and services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Coordinated with pool chemical vendors to obtain the best prices and products for maintenance needs.
- Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
- Developed and maintained positive relationships with clients, ensuring high satisfaction with pool services.
- Performed weekly pool cleaning and maintenance, including skimming the surface of the water, vacuuming the bottom, brushing walls and steps, backwashing filters, checking chemical levels and adding chemicals as needed.
- Evaluated customer feedback regarding services provided and made necessary adjustments accordingly.
Server/Assistant Manager
Applebee's Neighborhood Grill & Bar
Kalamazoo / Sarasota , Michigan
01.2003 - 03.2015
- I was a corporate trainer for Applebee's and I worked for the company in Kalamazoo Michigan, Sarasota Florida, Phoenix Arizona and more.
- Developed training programs to increase employees' knowledge of products, menus and services offered.
- Planned work schedules for servers based on expected business volume.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved problems or concerns to satisfaction of involved parties.
Education
Secondary Education
Western Michigan University
01-2004
High School Diploma -
PCHS
Portage, MI01-2001
Some College (No Degree) - Public Relations
KVCC
Kalamazoo, MISkills
- LEADERSHIP ~ I'm great at managing teams and achieving strategic objectives
- COMMUNICATION ~ I build stronger connections by applying smooth teamwork skills, collaboration and productivity
- TIME MANAGEMENT ~ I'm extremely productive by prioritizing tasks and meeting deadlines
- CUSTOMER SERVICE ~ I create a positive experience for clients by being timely, responsive and empathetic
- ADAPTABILITY ~ I have willingness and respond quickly to change in order to suit any situation
- CRITICAL THINKING ~ I'm highly skilled at analyzing, evaluating information, problem solving, building strategies, drawing conclusions and reflection
Certification
- License massage therapist
Timeline
Pool Technician/ PR Director
Arizona Pool Company
11.2015 - 07.2024
Server/Assistant Manager
Applebee's Neighborhood Grill & Bar
01.2003 - 03.2015
Secondary Education
Western Michigan University
High School Diploma -
PCHS
Some College (No Degree) - Public Relations
KVCC