Kimberly Canfield
Broken Arrow,OK
Overview
6
6
years of professional experience
Work History
Collections Agent
Red Crown Federal Credit Union
Tulsa, OK
09.2019 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Collections Agent
Tulsa Adjustment Bureau
Tulsa, OK
08.2018 - 08.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Achieved performance goals on consistent basis.
- Directed day-to-day collections functions.
Education
Attaining License For Real Estate Agent - Real Estate
Prep Real Estate School
Tulsa, OK07.1977
Graduation - General
Nathan Hale High School
Tulsa, OK06.1976
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Debt Negotiation
Timeline
Collections Agent
Red Crown Federal Credit Union
09.2019 - Current
Collections Agent
Tulsa Adjustment Bureau
08.2018 - 08.2019
Attaining License For Real Estate Agent - Real Estate
Prep Real Estate School
Graduation - General
Nathan Hale High School