Kimberly Carlborg
Lake Villa,IL
Summary
Passionate and customer-focused professional seeking a serving position. I bring exceptional interpersonal skills, a strong work ethic, and proven upselling abilities to deliver an unforgettable dining experience, as well as contribute to the restaurant's success. I excel at engaging with customers, resolving concerns, and creating positive dining experiences. I am someone who works smoothly with the kitchen and fellow servers to ensure timely and accurate service. I can juggle tables, take orders, deliver food, and handle payments seamlessly. I have a knack for remembering orders and ensuring they meet customer expectations. I am skilled at suggesting and recommending premium menu items, special promotions, and pairing food with beverages to elevate customer satisfaction and increase sales.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Server
Jimmy's Charhouse Restaurant
Libertyville, Illinois
09.2025 - 01.2026
- Provided excellent customer service to enhance guest dining experiences.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Texas Roadhouse
Gurnee, Illinois
03.2025 - 09.2025
- Provided excellent customer service to enhance guest dining experiences.
- Took customer orders accurately and efficiently for timely service.
- Resolved customer complaints professionally to ensure satisfaction.
- Suggested menu items to enhance guest choices and promote specials.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Back Yard Steak Pit
01.2023 - 01.2024
- Welcoming guests, taking food and beverage orders, and addressing any special requests or concerns.
- Guiding customers by explaining menu items, making recommendations, and offering food and drink pairings.
- Ensuring all orders are taken, communicated to the kitchen, and delivered correctly and promptly.
- Processing bills efficiently and ensuring a smooth checkout experience for customers.
- Collaborating with other staff members to maintain a steady workflow and high service standards.
Bartender
Miagie’s in Los Angeles
Los Angeles, USA
01.2015 - 01.2016
- Expertly prepared and served a wide range of beverages, including cocktails, mocktails, wine, and beer, tailored to guest preferences.
- Created a welcoming atmosphere, building rapport with patrons to enhance their bar experience and encourage repeat visits.
- Suggested premium spirits, specialty cocktails, and food pairings to increase sales and elevate customer satisfaction.
- Maintained a clean, organized, and well-stocked bar while ensuring compliance with safety and alcohol regulations.
- Managed high-volume bar service during busy hours without compromising quality or efficiency.
- Processed payments accurately and efficiently, balancing the cash register at the end of each shift.
- Addressed customer concerns and resolved issues with professionalism to uphold a positive experience.
Education
B.A - Art Education K-12, Fine Arts
PURDUE UNIVERSITY
West Lafayette, In12.2000
Skills
- Upselling Expertise
- Food sales and promotion
- Outstanding Customer Service
- Efficient Multitasking
- Team Player
- Attention to Detail
Certification
Food Handler Certificate
Timeline
Server
Jimmy's Charhouse Restaurant
09.2025 - 01.2026
Server
Texas Roadhouse
03.2025 - 09.2025
Server
Back Yard Steak Pit
01.2023 - 01.2024
Bartender
Miagie’s in Los Angeles
01.2015 - 01.2016
B.A - Art Education K-12, Fine Arts
PURDUE UNIVERSITY