Kimberly Carter
Riner,VA
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Ensemble Health
09.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Access Representative
Carilion New River Valley Medical Center
07.2018 - 09.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Lead Housekeeping Supervisor
Comfort Inn & Suites
06.2013 - 07.2017
- Optimized scheduling processes for better resource allocation, leading to improved staff efficiency and reduced labor costs.
- Implemented quality control measures to ensure consistent adherence to company standards and maintain a high level of guest satisfaction.
- Collaborated with other departments to address guest concerns efficiently, enhancing overall customer experience at the hotel.
- Assisted in maintaining departmental compliance with local health regulations through proper sanitation practices and routine audits.
- Oversaw the successful execution of deep-cleaning projects on time while minimizing disruption to hotel operations.
- Enhanced team communication and collaboration by conducting regular meetings and providing clear expectations for each team member.
Education
High School Diploma -
Christiansburg HIgh School
Christiansburg, VA05.2002
Skills
- Patient check-in
- Healthcare systems navigation
- Strong empathy
- EMR
- Patient identity verification
- Medical insurance
- Insurance verifying
- System updates
- Detail Oriented
Timeline
Patient Access Representative
Ensemble Health
09.2024 - Current
Patient Access Representative
Carilion New River Valley Medical Center
07.2018 - 09.2024
Lead Housekeeping Supervisor
Comfort Inn & Suites
06.2013 - 07.2017
High School Diploma -
Christiansburg HIgh School
Similar Profiles
MELISSA CROWEMELISSA CROWE
Account Revenue Specialist, CRCR Certified at Ensemble HealthAccount Revenue Specialist, CRCR Certified at Ensemble Health
Samantha MarlattSamantha Marlatt
Specialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent HealthSpecialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent Health
Maydey AcostaMaydey Acosta
HIM Specialist at Ensemble Health Partners (Nicklaus Health Client)HIM Specialist at Ensemble Health Partners (Nicklaus Health Client)
Katrina M. HundleyKatrina M. Hundley
Internship Student at Radford University Student Counseling CenterInternship Student at Radford University Student Counseling Center
Stephen EggersStephen Eggers
Assistant Manager at Quality Tire And Brake ServiceAssistant Manager at Quality Tire And Brake Service