Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kimberly Cassista

Kimberly Cassista

Cuyahoga Falls,OH

Summary

Dynamic professional with a friendly demeanor and a proven track record at every company. Adept at multitasking and delivering exceptional customer service, I excel in communication and problem resolution. Recognized for leading cross-functional teams to achieve project goals, I bring adaptability and attention to detail to every challenge.

Overview

30
30
years of professional experience

Work History

Customer Service/Sales

Jubilee Donuts
08.2024 - Current
  • Skilled at working independently and collaboratively as a team in a fast-paced work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assists with day-to-day operations.
  • Works flexible hours across daily, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Cash handling and balancing drawers.

Administrative Assistant

Eveningstar Insurance, Remedial and Drive
12.2020 - 12.2022
  • Coordinated schedules and meetings for multiple team members, optimizing time management.
  • Assisted in maintaining accurate records and filing systems, improving information retrieval efficiency.
  • Supported project management efforts by tracking deadlines and facilitating team collaboration.
  • Implemented organizational tools to streamline administrative processes, boosting productivity.
  • Responded to inquiries promptly, providing exemplary customer service to internal and external stakeholders.
  • Conducted research for various projects, delivering clear summaries to aid decision-making processes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new driving students, providing training materials, and coordinating orientation schedules to ensure a smooth transition between classroom and driving schedules.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing schedule conflicts.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Ombudsman, Family Readiness Group President

U S Navy Fleet and Family Support Volunteer
05.1999 - 08.2019
  • Led cross-functional teams to drive strategic initiatives and achieve organizational goals.
  • Established key performance indicators to measure success and optimize resource allocation.
  • Mentored senior leadership, streamlining communication channels between support groups, improving project alignment and timelines.
  • Led volunteer groups to deliver exceptional events for shipmates, dependents, and guests.
  • Led donation drive and fundraising events to support the Family Readiness Groups for USS PORT. ROYAL (CG 73) and USS LAKE ERIE (CG 70).
  • Sponsored Deployment Events, Homecomings, Holiday Parties.
  • Leader of all Family Readiness Group Monthly Meetings. Implemented training at each meeting to sponsor growth among dependents in military life and obligations.
  • Created morale boosting events for families during deployments, to include carnivals, Honolulu Zoo days, Easter parties, Holiday parties with gifts for dependent children; teaching spouses to read LES and briefing ledgers, financial counseling sessions, and training meetings with JAG and Fleet and Family Service Centers.
  • Organized Food Trains for family emergencies and hardships.
  • Created and delivered Red Cross messages during emergencies.
  • Extremely Honored to serve in any capacity during my husband’s 30 year Naval Career.

Promotions; Project Manager; Sr Admin Assistant

Allstate Insurance Company
10.1995 - 10.1999
  • Led multi-state teams to deliver projects on time and within budget.
  • Developed project plans, ensuring alignment with organizational objectives.
  • Implemented risk management strategies to identify and mitigate potential project challenges.
  • LED Agent Group Banking training and rollout for 683 agents across Ohio and Kentucky.
  • Facilitated regular status meetings, promoting transparency and accountability among team members.
  • Facilitated ordering, shipment and delivery of all training material, new banking deposit initiatives and banking attachments to all OH and KY agents and staff.
  • Scouted and executed travel and meeting arrangements from rollout through completion of project ahead of schedule. Received performance bonus, letter of excellence and accolades from Controller Department colleagues.
  • Expense accounting experience of two years with OH and KY agents.
  • Controller Department Promotions and Administrative Assistant. Closely followed agent production, created newsletters with insurance content as well as standings of sales and contests. Location scouting for corporate events such as agent sales trips and incentives, and anniversary dinners.
  • Recognition Committee President. Event planning for quarterly recognition, adherence to Controller Dept Budget for events and gifts.

Education

No Degree - Accounting; Education

Kent State University
Kent, OH

High School Diploma - College Preparatory

Cuyahoga Falls High School
Cuyahoga Falls, OH

Skills

  • Friendly, positive attitude
  • Customer service, teamwork
  • Attention to detail
  • Dependable, adaptable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Calm under pressure
  • Troubleshooting and problem resolution

Timeline

Customer Service/Sales

Jubilee Donuts
08.2024 - Current

Administrative Assistant

Eveningstar Insurance, Remedial and Drive
12.2020 - 12.2022

Ombudsman, Family Readiness Group President

U S Navy Fleet and Family Support Volunteer
05.1999 - 08.2019

Promotions; Project Manager; Sr Admin Assistant

Allstate Insurance Company
10.1995 - 10.1999

No Degree - Accounting; Education

Kent State University

High School Diploma - College Preparatory

Cuyahoga Falls High School

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Kimberly Cassista