Kimberly Castaneda
San Antonio
Summary
Dynamic bilingual professional with extensive experience in healthcare and customer service. Successfully managed high-volume operations, trained new hires, and maintained 100% accuracy in confidential records. Ready to apply crisis management and persuasive communication abilities to drive sales success.
Overview
16
16
years of professional experience
Work History
Licensed Medical Technician
Compass Connections
07.2023 - 07.2026
- Manage high-volume operational support and intake assessments for youth in a fast-paced, heightened-supervision environment.
- Coordinated care by consulting with clinical and program teams, leveraging precise communication to influence positive outcomes under pressure.
- Maintain 100% accuracy in confidential documentation, medication records, and incident reporting within a high-speed digital environment.
- Mentored and trained new hires on departmental protocols, reinforcing adherence to safety and service standards across the team.
- Trained and onboarded new employees to ensure proficiency in computer systems and operational procedures, fostering compliance with safety protocols.
Licensed Emergency Medical Technician
Multiple Private Ambulance Companies
03.2023 - 07.2023
- Evaluated patient conditions and donor eligibility through detailed screenings and vitals monitoring, ensuring accurate documentation.
- Coordinated inter-facility handoffs and scheduling across multiple locations, facilitating seamless transitions of care.
- Served as front-line liaison for patients and families, translating medical needs into actionable care plans to ensure effective treatment.
Team Lead/ Licensed Medical Technician
Catapult Health
03.2012 - 03.2013
- Led mobile health screening events, coordinated staff workflows and ensured data integrity for biometric screenings.
- Managed daily operations to ensure seamless workflow among staff.
- Led team meetings to coordinate project goals and timelines.
- Trained new team members on company policies and procedures.
- Consulted with participants, explained health benefits and screening outcomes in English and Spanish to promote followup care.
Medical Office Assistant
Hope Kidney Clinic
01.2011 - 07.2011
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Coordinated patient intake and scheduling in professional medical setting, providing seamless experience for policyholders and patients.
- Coordinated communication between patients and healthcare providers to streamline care processes.
- Assisted in maintaining patient records and ensuring data accuracy in electronic systems.
Education
EMT Basic -
Laredo Community College
Laredo, TX12-2012
High School -
Lyndon B. Johnson High School
Laredo, TX12-2008
Skills
- Clinical support
- Emergency response
- Inventory management
- Infection control
- Customer Service
- Team training
- Incident Reporting
- Independent Problem Solving
- Data entry
- Workflow management
- Conflict Resolution
- Bilingual English / Spanish
- Crisis Prevention
- Salesforce Trained
- Microsoft Suite
Timeline
Licensed Medical Technician
Compass Connections
07.2023 - 07.2026
Licensed Emergency Medical Technician
Multiple Private Ambulance Companies
03.2023 - 07.2023
Team Lead/ Licensed Medical Technician
Catapult Health
03.2012 - 03.2013
Medical Office Assistant
Hope Kidney Clinic
01.2011 - 07.2011
EMT Basic -
Laredo Community College
High School -
Lyndon B. Johnson High School