Kimberly Castellanos
Het Ballonnetje
Monroe,NY
2
Languages
11
years of professional experience
People-oriented professional with experience in healthcare administration, management, customer service, and marketing. After spending five years living and working in Amsterdam, I gained valuable cross-cultural experience and developed a strong appreciation for connecting with people from different backgrounds. I'm adaptable, creative, and passionate about helping others, building relationships, and finding new ways to engage and connect with people.
Work History
Shift Supervisor / Promotions & Content Creator /
3 Years 11 Months- Independently opened and closed the shop, including cash handling and securing the premises and gates.
- Supervised shifts and supported daily shop operations.
- Cash handling, register reconciliation, and end-of-day balancing.
- Managed inventory to ensure stock availability and organization. and stock monitoring.
- Customer service and complaint resolution.
- Coordinated promotions and collaborations with other coffeeshops in the area.
- Created social media content for Instagram to promote the shop and engage customers.
- Prepared and served drinks while balancing operational, promotional, and customer service responsibilities.
Medical Office Assistant / Patient Coordinator |
4 Years 9 Months- Patient scheduling, high-volume telephone support, and appointment coordination.
- Triaged patient calls and directed medical concerns to the appropriate clinical staff.
- Used Epic to access and update patient information and support daily office operations.
- Reviewed patient records and coordinated missing medical records, test results, and other documentation needed before appointments.
- Insurance processing and referral management.
- Contacted referring physicians' offices to resolve insurance issues, clarify discrepancies, and obtain missing information.
- Assisted with translation between the doctor and patients when needed.
Laboratory Registrar
1 Year 2 Months- Received, sorted, and processed laboratory specimens delivered by couriers and distributed them to the appropriate departments
- Entered laboratory orders into Epic using information provided on specimen requisition slips.
- Entered ICD and CPT codes to support accurate laboratory billing.
- Contacted ordering physicians' offices to clarify discrepancies, resolve missing information, and verify laboratory orders.
- Reviewed specimen paperwork and order information for accuracy before routing specimens to the appropriate departments.
Assistant Manager
4 Months- Store opening procedures and keyholder responsibilities.
- Cash office operations and register reconciliation.
- Cash deposit preparation and armored carrier coordination.
- Markdown processing and price changes.
- Merchandise recovery, go-backs, and sales floor organization.
- Stockroom organization, merchandise processing, ticketing, and security tagging.
- Visual merchandising and promotional signage updates for sales events and seasonal changes.
- Trained new hires on store procedures and daily responsibilities.
- Supported daily store operations and maintained store presentation.
Education
Associate of Arts
Skills
Bilingual: English/Spanish
Typing 60 WPM
Social media management
Multitasking and organization
Patient care
Medical office procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor / Promotions & Content Creator /
Het Ballonnetje
10.2022 - 09.2026Read More
Medical Office Assistant / Patient Coordinator |
Lee Health Urology
06.2017 - 03.2022Read More
Laboratory Registrar
St. Lukes Hospital
09.2016 - 11.2017Read More
Assistant Manager
Ross Dress for Less
12.2015 - 04.2016Read More
Keiser University
Associate of Arts
Read More