Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Suarez

Austin,TX

Summary

Strategic and meticulous shift leader. Successful in working long hours in challenging environments to complete tasks. Talented at identifying customer needs to provide effective solutions. 4+ years of customer service

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

Jets Pizza
Austin, TX
07.2021 - Current
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Completed point of sale opening and closing procedures.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Waitress

Vallarta
Austin, TX
01.2020 - 09.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Assistant Manager

Gattis
Austin, TX
09.2020 - 07.2021
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.

Education

No Degree -

Austin Community College
Austin, TX

High School Diploma -

Travis Early College High School
Austin Tx
06.2017

Skills

  • Recruiting and Interviewing
  • Staff Supervision
  • Training
  • Multitasking
  • Bilingual: English/Spanish

Certification

Food Handlers

TABC

Timeline

Shift Manager

Jets Pizza
07.2021 - Current

Assistant Manager

Gattis
09.2020 - 07.2021

Waitress

Vallarta
01.2020 - 09.2021

No Degree -

Austin Community College

High School Diploma -

Travis Early College High School

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Jennifer Suarez