Kimberly Castillo Jimenez
San Francisco,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Host
Epic Steak and Waterbar Restaurant
San Francisco, California
02.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Runner, Support, Host
Gleason family Vineyards LP
Santa Ynez, California
11.2022 - 12.2024
- Managed and organize guest reservations and seating and events on the property and managed a high volume of phone calls.
- Keep work areas clean, organized and safe to promote efficiency and team safety.
- Trained team members in successful strategies to meet operational and sales targets.
- Assisted in setting up dining areas before service, including arranging table settings and utensils.
- Communicated with the kitchen team to ensure accurate order preparation and timely delivery.
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service.
- Contributed to the development of training materials for new hires in the customer support team
- Managed customer escalations by investigating issues thoroughly and providing timely resolutions
Cashier/Prep Food
Paninos
Los Olivos, California
01.2022 - 10.2023
- Customer service and responded to customer concerns with friendly and knowledgeable service
- Processed customer transactions, handling cash, credit cards, and electronic payments and maintained balanced cash drawer at all times.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed opening and closing.
- Keep work areas clean, organized and safe.
- Make, preparation and food classified, maintained clean and organized work area.
- Managed customer complaints or concerns promptly.
- Maintained knowledge of current menu items, specials, ingredients, cooking techniques, etc
- Worked under pressure during busy periods.
Customer Service Associate
New Frontiers Natural Marketplace
Solvang, California
01.2021 - 01.2022
- Proven customer support experience.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiar with CRM systems and practices.
- Cashier and shopper which helped people.
- Trained team members to meet operational and sales targets and maintained confidentiality of sensitive financial information during transactions.
- Customer support via phone, email, and chat channels.
Volunteer- Tutoring
Santa Barbara Unified School District A-OK
Santa Barbara, California
01.2020 - 05.2020
- Help to leaders with activities for children.
- Supervise each activity and control any matter child concerning.
- Help and guide each child.
Assistant Manager
Domino's Pizza
Solvang, California
06.2018 - 09.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained team members in successful strategies to meet operational and sales targets
- Achieved recognition from senior management for contribution to store, including managing sales, employees and operations to foster optimal performance.
- Managed opening and closing of daily activities.
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Make, preparation and food classified.
Sales Consultant
TAF
Toluca, Mexico, Mexico
10.2017 - 05.2018
- Completed orders through Microsoft Excel and word system and organized product deliveries to meet customer timetables.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Evaluated inventory and delivery.
- Conducted on-site product demonstrations to answer customer questions and redirect concerns toward positive aspects.
Education
Business Administration - Finance
San Francisco State University
San Francisco, CA12-2027
Business Administration - 2.0
Santa Barbara City College
Santa Barbara, CA12.2024
High School Diploma -
Cuauhtemoc High School #3
Toluca, Estado de Mexico06.2015
Skills
- POS systems
- Inventory Control
- Administrative tasks
- Multitasking
- Customer service
- Tutoring
- Valid Driver's license
- Spanish fluency
Accomplishments
- Kimberly would be a great asset to any business. During her time working for me at Roblar Vineyards in Santa Ynez, Kimberly was an exemplary team member. Kimberly was always on time, would cover shifts outside of her normal work schedule and gave 100% throughout her entire shift. Kimberly was an extremely hard worker and has fantastic work ethic.
William Black
Roblar Winery & Vineyard Manager.
Timeline
Host
Epic Steak and Waterbar Restaurant
02.2025 - Current
Runner, Support, Host
Gleason family Vineyards LP
11.2022 - 12.2024
Cashier/Prep Food
Paninos
01.2022 - 10.2023
Customer Service Associate
New Frontiers Natural Marketplace
01.2021 - 01.2022
Volunteer- Tutoring
Santa Barbara Unified School District A-OK
01.2020 - 05.2020
Assistant Manager
Domino's Pizza
06.2018 - 09.2019
Sales Consultant
TAF
10.2017 - 05.2018
Business Administration - Finance
San Francisco State University
Business Administration - 2.0
Santa Barbara City College
High School Diploma -
Cuauhtemoc High School #3
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