Kimberly Castro
Irving,TX
Summary
Motivated and friendly worker with a flexible schedule. Dependable and punctual always ready to learn new tasks. Work collaboratively with team members and provide excellent customer service. Personal cell: (469)435-9164 email:kimberlycastro0720@gmail.com
Residential address: 3538 Princeton dr. Irving, TX 75062
Overview
6
6
years of professional experience
1
1
Certification
Work History
PRESCHOOL TEACHER
Creme De La Creme
Mckinney, Tx
06.2021 - Current
- Organized classroom spaces to meet various needs throughout school day
- Managed behavioral issues with use of positive reinforcement strategies
- Developed and implemented daily lesson plans to meet student needs
- Maintained student progress records with regular updates
- Led, supervised and supported children during classroom activities.
APARTMENT LEASING AGENT
Villas Del Zocalo Phase 2
dallas, tx
05.2020 - 06.2021
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Conducted background checks on applicants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Increased occupancy through dynamic marketing initiatives.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Processed applications by conducting background checks and verifying references.
Customer Service Desk Clerk
Tomb Thumb
dallas, texas
05.2018 - 06.2020
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges, warranties, and security practices.
- Checked identification for customers purchasing age restricted items such as tobacco or alcohol products.
- Addressed customer complaints in a professional manner while quickly assessing the situation to provide an effective resolution.
- Performed general office duties such as filing paperwork and organizing documents.
- Demonstrated strong problem solving skills when dealing with difficult customers or complex situations.
- Greeted customers upon arrival and provided assistance with inquiries.
- Answered incoming telephone calls promptly and professionally.
Education
HIGH SCHOOL DIPLOMA, Completed AP Spanish course -
R.L Turner High School
Carrollton, TX06.2018
Skills
- Child CPR and First Aid
- Microsoft Word
- Complaint Handling
- CRM Software
- Customer Service
- Background Checks
- Social Media Marketing
- Telephone and email etiquette
- Application processing
- Database Management
- Office Management
Certification
CPR Certification
Languages
Spanish and English
Native or Bilingual
Timeline
PRESCHOOL TEACHER
Creme De La Creme
06.2021 - Current
APARTMENT LEASING AGENT
Villas Del Zocalo Phase 2
05.2020 - 06.2021
Customer Service Desk Clerk
Tomb Thumb
05.2018 - 06.2020
HIGH SCHOOL DIPLOMA, Completed AP Spanish course -
R.L Turner High School