Kimberly Cazares
Houston,TX
Summary
Experienced and customer-focused professional with 14 years of combined expertise in hospitality, healthcare front-desk operations, and cash handling. Proven success in fast-paced, high-volume environments where clear communication, attention to detail, and strong client relationships are essential. Bilingual and adaptable, with a background in guest relations, scheduling, and service leadership. Currently pursuing a business degree to further enhance my ability to serve and support clients in financial settings.
Overview
12
12
years of professional experience
Work History
Captain
Sof Hospitality
04.2022 - Current
- Promoted and ensured high levels of guest satisfaction and repeat business
- Oversaw cash handling, daily reconciliations, and secure transactions
- Trained and mentored new team members on service standards and procedures
- Anticipated guest needs to create a welcoming and efficient environment
- Practiced clear and effective communication with guests and team
Receptionist
Trinity Dental
03.2020 - 03.2022
- Managed scheduling, appointment reminders, and patient follow-up during peak pandemic operations
- Verified insurance eligibility and coordinated patient benefits with accuracy
- Provided in-person and phone support to a high volume of patients in a fast-paced clinical setting
- Maintained front-desk operations and created a calm, professional, and welcoming atmosphere
- Handled sensitive patient and insurance information with confidentiality and HIPAA compliance
- Adapted quickly to changing protocols, ensuring continuity of care and service
Waitress
Buffalo Wild Wings
01.2019 - 04.2020
- Delivered friendly and accurate service in a high-volume environment
- Processed payments, handled cash, and managed POS transactions
- Educated guests on menu offerings and upsold products to boost revenue
- Maintained compliance with ID verification and safety procedures
Department Manager
McDonald's
06.2013 - 04.2019
- Managed inventory flow, cash handling, and operational oversight
- Directed daily production to meet efficiency and quality standards
- Developed employee schedules, provided training, and delegated tasks
- Evaluated customer service data to improve operations and guest satisfaction
- Achieved measurable improvements in food cost reduction and service delivery
Education
Bachelor of Business Administration - Logistics And Supply Chain Management
University of Houston-Downtown – Marilyn Davies College of Business
Houston, TXAssociate of Arts - Logistics And Supply Chain Management
Houston Community College
Houston, TX12.2017
Skills
- Personalized Customer Service
- Cash Handling & Payment Processing
- Client Relationship Management
- Scheduling & Appointment Coordination
- Insurance Verification & Data Accuracy
- Verbal & Interpersonal Communication
- Staff Training & Team Leadership
- Conflict Resolution & Problem Solving
- Bilingual – English & Spanish
- Adaptability in Fast-Paced Settings
Timeline
Captain
Sof Hospitality
04.2022 - Current
Receptionist
Trinity Dental
03.2020 - 03.2022
Waitress
Buffalo Wild Wings
01.2019 - 04.2020
Department Manager
McDonald's
06.2013 - 04.2019
Bachelor of Business Administration - Logistics And Supply Chain Management
University of Houston-Downtown – Marilyn Davies College of Business
Associate of Arts - Logistics And Supply Chain Management
Houston Community College