Kimberly Chalcraft
Amtrak
Portland,OR
8
years of professional experience
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Work History
Customer Service Representative
2 Years 8 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA
1 Year 11 Months- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
1 Year- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
CNA
4 Months- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
Pharmacy Technician
2 Years 4 Months- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
Department of Health Certified - Nursing
Beautician - Cosmetology
Skills
Customer Understanding
Baggage Handling
Loyalty Programs
Sales Report Generation
Explaining Policies
Customer Service and Assistance
Customer retention
Conflict resolution
Time management
Team collaboration
Active listening
Skills
- Billing Adjustments and Refunds
- Online Systems
Timeline
Customer Service Representative
Amtrak
12.2023 - CurrentRead More
CNA
Lovelace Medical Center
04.2021 - 08.2021Read More
CNA
Presbyterian Hospital
03.2021 - 02.2023Read More
CNA
Kindred Hospital
03.2021 - 03.2022Read More
Pharmacy Technician
Walgreens
05.2018 - 09.2020Read More
Gene Juarez Academy South Seattle
Beautician from Cosmetology
Read More
Universal Home Health
Department of Health Certified from Nursing
Read More