KIMBERLY CLARK
Revere,MA
Summary
Experienced Officer with solid record over 5-year career. Diligently monitors entrances and exits, screens visitors and watches CCTV feeds for suspicious activities. Trained in emergency response and first aid. Highly organized and thorough in emergency situations. Calm in high stress situations. Able to de-escalate almost any situation.
Overview
11
11
years of professional experience
Work History
Transportation Security Officer
Homeland Security US Department
Boston, Massachusetts
04.2024 - Current
- Monitored and conducted passenger screening.
- Provided security and protection to travelers across all transportation sectors.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Provided excellent customer service in a fast-paced environment.
Uber Driver
Uber
Saugus, MA
04.2022 - 04.2024
- Continuously monitored traffic conditions in order to select optimal route for passenger destinations.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Greeted customers and provided them with information about the rideshare service.
- Complied with traffic regulations to safely operate vehicles.
Correctional Officer
Bledsoe County Correctional Complex
Pikeville, TN
11.2016 - 04.2022
- Directed clients and guests to correct departments, rooms and staff members
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Communicated with visitors to explain policies and complete searches prior to authorized entry
- Screened incoming visitors to assess clothing, remove unauthorized items, and verify identities
- Monitored screening device to eliminate contraband from entering prison
- Followed proper procedures at all times to protect both inmates, visitors, and staff
- Monitored perimeters, gates and internal doorways during patrols and surveillance camera shifts
- Inspected living areas and personal belongings regularly to detect and seize contraband
- Intervened during fights and disturbances to stop unauthorized behaviors and restore order
- Modeled healthy behaviors to promote safe and positive interactions between inmates and staff
Service Coordinator
Metro Industrial
Sparta, TN
04.2014 - 11.2016
- Build a relationship with clear communication of workforce needs and expectations
- Interview and pre-screen for positions and potential positions per skill and work history
- Ensure all paperwork is completed
- I-9 filed and all Post paperwork processed, complete background checks
- Call, Recruit, and help with office tasks as needed
- Coordinate and maintain all needed orientation materials
- Handle client and employee issues in the field as needed
- Complete drug screens on applicants
- Make calls to potential clients to recruit new business
- Make copies, keep files organized, and contribute to daily housekeeping of office
Education
GED -
CCHS
Crossville, TN04-2005
Skills
- Time management
- Strong interpersonal skills
- Surveillance monitoring
- Video feed monitoring
- Excellent De-escalation techniques
Accomplishments
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Worked every positioned asked of me.
Timeline
Transportation Security Officer
Homeland Security US Department
04.2024 - Current
Uber Driver
Uber
04.2022 - 04.2024
Correctional Officer
Bledsoe County Correctional Complex
11.2016 - 04.2022
Service Coordinator
Metro Industrial
04.2014 - 11.2016
GED -
CCHS