Thomas Roderick
Pawtucket,Rhode Island
Summary
Dynamic professional with a proven track record at the Department of Homeland Security, excelling in security operations and customer service. Skilled in threat management and crisis response, I consistently enhanced passenger safety while fostering teamwork and collaboration. Recognized for adaptability and attention to detail, I effectively navigated complex situations to achieve operational excellence.
Overview
11
11
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
07.2021 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
Home Remodeling Sales Project Manager
Power Home Remodeling
03.2018 - 05.2020
- Consistently met or exceeded revenue targets, contributing significantly to company growth.
- Cultivated a positive work environment, fostering teamwork and collaboration among staff members.
- Negotiated advantageous contracts with vendors, reducing costs and improving profit margins.
- Championed continuous improvement initiatives within the organization, leading to increased operational efficiencies and overall productivity gains.
- Streamlined processes for more effective sales team coordination and collaboration.
- Developed strong relationships with clients to maintain ongoing business opportunities.
- Balanced workload distribution among team members while providing support where needed, resulting in better employee engagement and reduced turnover rates.
- Identified new market opportunities and developed tailored strategies to capitalize on them.
- Mentored junior team members for their professional growth and enhanced sales skills.
- Created customized proposals that effectively addressed clients'' unique needs and pain points while showcasing our value proposition as a solution provider.
- Demonstrated adaptability by managing an evolving portfolio of projects in response to shifting market trends or changing client priorities.
Universal Banker
Washington Trust
06.2014 - 05.2018
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
Education
High School Diploma - General Studies
William E Tolman High School
Pawtucket, RI06.2010
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Team development
- Security equipment operation
- Surveillance monitoring
- Incident reporting
- Security station experience
- Customer relations skills
- Threat management
- Public safety awareness
- Operations management
- Behavioral observations
- Explosives detection
- Body scanner operation
- Pat-down procedures
- Crisis response
- Self-defense training
- Access control management
- X-ray machine operation
- Law enforcement collaboration
- Detailed documentation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Adaptability and flexibility
- Proactive problem-solving
Timeline
Transportation Security Officer
Department of Homeland Security
07.2021 - Current
Home Remodeling Sales Project Manager
Power Home Remodeling
03.2018 - 05.2020
Universal Banker
Washington Trust
06.2014 - 05.2018
High School Diploma - General Studies
William E Tolman High School
Similar Profiles
Ahmad PringleAhmad Pringle
Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)
Jennifer WendlingJennifer Wendling
IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)
REBECCA L. MICHALEKREBECCA L. MICHALEK
Chief of Staff at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Human RescourcesChief of Staff at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Human Rescources
Scott WigginsScott Wiggins
Branch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland SecurityBranch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland Security
Julia AmesJulia Ames
FRONT DESK AND LIFEGUARD at GOLDFISH SWIM SCHOOLFRONT DESK AND LIFEGUARD at GOLDFISH SWIM SCHOOL