Kimberly Clark
Nampa,ID
Summary
Results-driven Shift Manager with a strong focus on enhancing customer satisfaction and operational efficiency. Expertise in decision-making, staff development, and workplace safety supports consistent achievement of organizational goals.
Overview
29
29
years of professional experience
Work History
Shift Manager
Longs Drugs/CVS Pharmacy
San Jose, CA
06.1994 - 01.2023
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory management strategies to reduce stock discrepancies.
- Streamlined scheduling processes, optimizing staff allocation for peak hours.
- Enhanced customer satisfaction through proactive issue resolution and feedback collection.
- Analyzed sales trends to inform strategic planning and improve operational efficiency.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Processed cash transactions accurately and efficiently, ensuring customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Intern
Intel
Santa Clara, CA
06.1995 - 10.1995
- Assisted in organizing office documents and files for improved accessibility and efficiency.
- Supported team members by coordinating meetings and maintaining schedules effectively.
- Collaborated with cross-functional teams to support project goals and objectives efficiently.
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answered high-volume, multi-line phone promptly and courteously.
- Maintained inventory, expedited orders and delivered materials to work stations.
Education
Bachelor of Science - Early Childhood Care And Education
San Jose State University
San Jose, CA05-2001
Associate of Arts - Early Childhood Care And Education
West Valley College
Saratoga, CA05-1998
Skills
- Cash handling
- Decision-making
- Customer service focus
- Shift leadership
- Multitasking and prioritizing
- Time management
- Workplace safety
- Accurate money handling
- Handling customer complaints
- Energetic and enthusiastic
- Inventory control
- Staff development
Timeline
Office Intern
Intel
06.1995 - 10.1995
Shift Manager
Longs Drugs/CVS Pharmacy
06.1994 - 01.2023
Bachelor of Science - Early Childhood Care And Education
San Jose State University
Associate of Arts - Early Childhood Care And Education
West Valley College