Kimberly Cobb
Homewood
Summary
Dynamic automotive industry professional with extensive experience in dealer services, relationship management, and customer support, complemented by proven ability to coordinate cross-functional teams. Expertise in cultivating trusted partnerships with dealership clients and adept at resolving complex challenges while enhancing business operations in high-pressure environments. Recognized for exceptional professionalism and communication skills, alongside a strong commitment to delivering outstanding client experiences. Actively pursuing ongoing professional development through leadership training and advanced business education to further enhance capabilities and drive success.
Overview
12
12
years of professional experience
Work History
Dealer Services Coordinator
Manheim Chicago
09.2024 - Current
- Build and maintain professional relationships with dealership partners while supporting daily operational and service-related needs.
- Serve as a key point of contact for dealer communications, issue resolution, and account support.
- Collaborate with internal departments to ensure timely processing and resolution of client concerns.
- Support retention and client satisfaction through proactive communication and relationship management.
- Manage multiple priorities and deadlines in a fast-paced environment while maintaining professionalism and accuracy.
- Participate in leadership and engagement initiatives through committee involvement and team collaboration efforts.
- Assist in identifying opportunities for process improvements and enhanced client experiences.
- Managed inventory systems, ensuring accuracy and timely updates to facilitate smooth transactions.
Title Specialist II
Manheim Chicago
10.2014 - 09.2024
- Resolved customer issues promptly and professionally.
- Worked closely with sister auctions and various departments to ensure client’s needs are handled efficiently.
- Support field service representatives by registering dealers via auction access, addressing customer concerns and providing timely follow-up.
Education
AA - Applied Science
Prairie State College
Chicago Heights, ILSkills
- Dealer relationship development
- Client service excellence
- Support for business growth
- Collaborative communication skills
- Client account coordination
- Automotive operations management
- Interdepartmental teamwork
- Effective conflict resolution
- Operational efficiency enhancement
- Team leadership
- Prioritization and scheduling
- Analytical problem solving
Timeline
Dealer Services Coordinator
Manheim Chicago
09.2024 - Current
Title Specialist II
Manheim Chicago
10.2014 - 09.2024
AA - Applied Science
Prairie State College
PROFESSIONAL TRAINING
- Dale Carnegie
- Training focused on communication, leadership and personal development.
LEADERSHIP
- Manheim Chicago Chair, Action Now Committee
- 2024 - Present
- Lead team to plan and execute community fundraisers and engagement events for the location.
- Developed leadership skills by organizing meetings, delegating tasks, and managing timelines.
- Strengthened team collaboration and communication while promoting a culture of service and inclusion.
Leadership and Professional Development
Action Now Committee Leader
- Lead employee engagement and workplace initiatives focused on collaboration, communication, and team involvement.
- Coordinate events and activities that promote employee participation and organizational culture.
- Strengthen leadership, communication, and organizational skills through active committee leadership responsibilities.