Summary
Overview
Work History
Education
Skills
Timeline
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Jaimie Frye

Churchville

Summary

Dynamic professional with a proven track record at Cox Automotive, enhancing client satisfaction and loyalty through effective communication and client relationship management. Skilled in multitasking and maintaining a detail-oriented approach, I significantly contributed to team productivity and operational efficiency. Expert in leveraging collaborative teamwork to solve customer care issues, driving positive outcomes.

Overview

17
17
years of professional experience

Work History

Dealer Services Coordinator

Cox Automotive
10.2020 - Current
  • Registered all dealer units and small commercial client units.
  • Championed sale day preparations related to in‐lane and online sales.
  • Developed strong relationships with dealers, resulting in increased trust and loyalty from clients.
  • Assisted with customer care issues and responded to dealer inquiries, problems or concerns.
  • Loaded no sales, transfer inventory and vehicles with condition reports for dealers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.

Cashier

Central Auto Auction
01.2008 - 10.2020
  • Operated cash drawer for cash and check transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Office Manager

One Step Tree and Lawncare
03.2010 - 11.2016
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.

Education

Bachelor of Arts - Sociology

Binghamton University
Binghamton, NY
05-1999

Skills

  • Effective Communication
  • Client Relationship Management
  • Effective Time Management
  • Collaborative Teamwork
  • Detail-Oriented Approach
  • Effective Multitasking
  • Steadfast Reliability

Timeline

Dealer Services Coordinator

Cox Automotive
10.2020 - Current

Office Manager

One Step Tree and Lawncare
03.2010 - 11.2016

Cashier

Central Auto Auction
01.2008 - 10.2020

Bachelor of Arts - Sociology

Binghamton University

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Jaimie Frye