Cynthia Ores
Jacksonville,FL
Summary
Dedicated customer service professional with over 10 years of experience in delivering exceptional support and solutions. Proven ability to adapt quickly to new challenges, leveraging strong time management and computer skills to enhance operational efficiency. Committed to positively impacting clients and colleagues through effective communication and problem-solving. Seeking to contribute expertise in a role that fosters growth and satisfaction.
Overview
9
9
years of professional experience
Work History
Dealer Services Coordinator
Manheim Auto Auction
Jacksonville , FL
04.2023 - 06.2024
- Strengthened client partnerships by employing strong communication and issue resolution techniques.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Insurance Agent
GEICO, Government Employees Insurance
Fredericksburg, VA
10.2015 - 03.2022
- Prepared documents such as applications, endorsements, renewals, cancellations, or other required forms.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Analyzed customer needs and provided best options, upselling products and services.
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD05-2009
Skills
- Effective time management
- Empathetic understanding
- Eagerness to assist
- Complex Problem-Solving
- Effective verbal communication
- prioritization and multi-tasking
- strong written communication skills
- Problem-solving skills
Timeline
Dealer Services Coordinator
Manheim Auto Auction
04.2023 - 06.2024
Insurance Agent
GEICO, Government Employees Insurance
10.2015 - 03.2022
High School Diploma -
Fairmont Heights High School
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