Harvey Sinclair
Fayetteville,North Carolina
Summary
Dedicated professional with strong customer service expertise and exceptional communication skills. Proven ability to resolve issues efficiently and enhance customer satisfaction through effective problem-solving.
Overview
12
12
years of professional experience
Work History
Dealer Services Coordinator
Fayetteville Auto Mall
07.2024 - Current
- Maintained product knowledge to provide accurate information and support to customers.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Improved resolution time with effective problem-solving for customer complaints.
Courtesy Shuttle Driver
Leehyundai Of Fayetteville
01.2014 - 07.2024
- Safely transported customers between dealership and designated locations, ensuring timely arrivals.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational safety.
- Assisted customers with inquiries regarding services and dealership offerings during transportation.
- Coordinated shuttle schedules to optimize efficiency and reduce wait times for customers.
- Monitored traffic patterns to select optimal routes, enhancing customer satisfaction through reduced travel time.
- Effectively resolved any passenger complaints or concerns through empathetic listening and clear communication.
- Managed fuel consumption efficiently, contributing to cost savings for the company.
- Assisted passengers with luggage handling, offering exceptional service and creating a welcoming atmosphere.
- Conducted daily vehicle inspections to maintain optimal performance, identifying issues early for prompt resolution.
- Streamlined pick-up and drop-off processes by effectively communicating with dispatchers and other team members.
Education
High School Diploma -
North Myrtle Beach High School
N.M.B S.C.Skills
- Customer service expertise
- Exceptional communication
- Strong negotiation
- CRM software experience
Languages
English
Timeline
Dealer Services Coordinator
Fayetteville Auto Mall
07.2024 - Current
Courtesy Shuttle Driver
Leehyundai Of Fayetteville
01.2014 - 07.2024
High School Diploma -
North Myrtle Beach High School