Kimberly Coble-Bentley
Virtual Assistant, Retired Educator
Blowing Rock,NC
Summary
Personable and dedicated Administrative Assistant, successful in providing individualized customer service in online business. Offering keen attention to detail and strong decision-making skills, as well as the ability to monitor and respond to multiple sources of web-based inquiries. Excellent communicator with organizational and data management experience.
Overview
21
21
years of professional experience
Work History
Administrative Assistant - Remote
Love & Wisdom, Inc.
06.2022 - 02.2025
- Responded to and coordinated multiple on-line lead sources.
- Delivered excellent customer service with prompt responses to client inquiries, addressing concerns effectively, and nurturing strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed email correspondence and multiple sources of digital messaging.
- Completed forms and communication logs.
- Created quotes and invoices to handle customer payments.
- Liaised between business owner, clients and consultants and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve customer relations, efficiency, and quality service.
Teacher - Interventionist & Parent Liason
Watauga County Schools
08.2004 - 06.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication.
- Maintained accurate records of student progress.
- Differentiated instruction to accommodate diverse learning needs.
- Assessed student performance regularly to inform future lesson planning.
- Identified struggling students early on and provided additional support.
- Designed and implemented parent training sessions to promote parental involvement in the student's education.
- Completed state and federal paperwork for various programs.
Education
Master of Arts - Literacy
Appalachian State University
Boone, NCBachelor of Arts - Special Education
University of North Carolina - Charlotte
Charlotte, NCSkills
- Individualized customer service
- Data entry and invoice creation
- Client - vendor communication
- Time management
- Computer proficiency
- Administrative and clerical support
- Documentation and recordkeeping
- Scheduling and calendar management
- Public speaking and professional development
Timeline
Administrative Assistant - Remote
Love & Wisdom, Inc.
06.2022 - 02.2025
Teacher - Interventionist & Parent Liason
Watauga County Schools
08.2004 - 06.2022
Master of Arts - Literacy
Appalachian State University
Bachelor of Arts - Special Education
University of North Carolina - Charlotte
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