KIMBERLY COLBY

• Curate the wine selection for both our Reading and North Andover locations and manage both wine departments.
• High volume sales.
• Customer service.
• Assist with daily operations including opening/closing of the stores, processing transactions, customer service, receiving orders, returns, cash handling, monitoring inventory, ordering merchandise, & specialty orders.
• Organize monthly wine tastings.
• Write newsletters, social media marketing, and point of sale material.
• Making sure my department was clean and organized while arranging displays and point of sale material to maximize effectiveness.
• Maintained accurate records of all purchases, sales, and inventory for seamless financial reporting and budgeting.
• Educated staff on wine characteristics, food pairings, and serving techniques to enhance customer experiences.
• Collaborated with marketing team to create promotional materials highlighting featured wines and special events.
• Evaluated competitors' offerings regularly in order to maintain a competitive edge within the industry.
• Managed inventory levels to ensure optimal product availability and reduce waste due to spoilage or low sales performance.
• Established strong relationships with wineries and distributors to gain access to exclusive products and promotions.
• Increased customer satisfaction by offering personalized recommendations based on individual preferences and tastes.
• Developed comprehensive knowledge of wine regions, varietals, and styles for effective purchasing decisions.

Rideshare driver with a 5 star rating who gives excellent customer service to all riders.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Tracked customer service cases and updated service software with customer information.

Manage the wine shop which is located inside the Boston Public Market. Opening/Closing, orders, inventory, processing transactions, schedules, stock, social media & wine tastings.

Manage the wine department, organize grand wine tastings, pour wine for weekly weekend wine tastings, write newsletters, social media marketing (Facebook/Instagram/Twitter), assist with daily operations, including opening/closing store, processing transactions, dealing with inquiries/complaints, receiving orders, monitoring inventory, ordering merchandise, speciality orders, cashier, stock, and lottery.

• Managed the wine department, which includes a temperature controlled walk in wine room for high end wines.
• Suggested and ordered new products that increased sales, while going through inventory and removing items that are not producing a profit.
• Kept the department clean and organized and arrange displays and point of sale material to maximize effectiveness, organize wine tastings, cashier, lottery and stock.
• Utilized social media on the store's Facebook page.

• Open/Close, cashier, lottery, stock, and wine sales.

• Manage the wine department, high volume wine sales, meet with sales reps and assisted with purchasing decisions, cashier/lottery/stock, maintain the store Facebook page and write newsletters.

• Wine Sales, Purchased Wine, Organized Wine Tastings, Cashier, Lottery & Stock, Wrote store newsletter, Maintained store Facebook and Twitter pages. Liquor Locker and Merchants Liquor Mart are owned by the same family.

• Rising from a part time clerk to the store management & wine buyer position is a clear indication of my reliability, leadership, and character. I implemented procedures to maximize sales and deliver excellent customer service.
• Organized successful wine tastings for customers, increasing awareness of store offerings and boosting sales.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products.
• Managed inventory control, cash control, and store opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Managed the cash register and provided customer service to customers at point of sale. Price Administrator (in charge of all the prices in the store) Head of photolab, cosmetics, and assistant manager trainee. Held excellent attendance record. Know as one of the fastest and most accurate cashiers in the entire store, offering excellent customer service and sales support.