MARIE LACEY-COLLINS
Oak Park,IL
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic and personable with over 20 years of exceptional customer care and service.
Overview
17
17
years of professional experience
Work History
Wine and Spirits Specialist
Ideal Consumer Events
Forest Park, IL
06.2016 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Brand Ambassador
Big Orange Productions
Rhodes, MI
04.2014 - 06.2020
- Enthusiastic and knowledgeable about wine and love talking about all of the varietals, the nose, the palate, the food pairings and all other aspects of the wine tasting experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Developed creative displays and signage to draw customers to products.
Wine and Spirits Sales Consultant
Advantage Sales And Marketing
Allen City, KY
06.2014 - 06.2018
- Readily taught and inspired store customers and staff with wine knowledge.
- In charge of weekly wine tasting events. (Set up, clean up), supervising the tasting personnel.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Arts - Business Administration And Management
DePaul University
Chicago, IL06.2000
Skills
- Customer service expert
- Warm and friendly demeanor
- Seasoned in conflict resolution
- Sharp problem solver
- Adaptive team player
- Energetic work attitude
- Strong organizational skills
- Active listening skills
Accomplishments
Customer Service
- Researched, calmed and rapidly resolved customer conflicts to prevent loss of important clients. Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Sales
- Consistently generated additional revenue through skilled sales techniques. Increased sales yearly through product knowledge, building relationships and excellent service. Proactive in following up with clients, and building new business through a personal referral program.
Customer Interface
- Greeted customers upon entrance with a friendly, upbeat, and comfortable attitude and handled cash and credit transactions.
- Assisted customers over the phone regarding salon operations, services, and product questions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Wine and Spirits Specialist
Ideal Consumer Events
06.2016 - Current
Wine and Spirits Sales Consultant
Advantage Sales And Marketing
06.2014 - 06.2018
Brand Ambassador
Big Orange Productions
04.2014 - 06.2020
Bachelor of Arts - Business Administration And Management
DePaul University
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