Kimberly Cole
Matthews ,NC
Summary
Proven leader in operations management, with a track record of enhancing performance and customer satisfaction at DSV Air & Sea. Skilled in problem-solving and team leadership, have driven staff engagement and compliance, achieving significant improvements in efficiency and employee retention. Expert in workflow optimization and maintaining strong client relationships; this approach delivers tangible results.
Overview
18
18
years of professional experience
Work History
Operations Manager
DSV Air & Sea
12.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Ocean Import Manager
DSV Air & Sea
06.2014 - 12.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customs Entry Writer
DSV Air & Sea
06.2012 - 06.2014
- Analyzed and validated import documentation and data to remain in accordance with applicable laws and regulations.
- Prepared detailed reports for clients on import activities, fostering transparency and trust in the service provided.
- Collaborated with internal teams to ensure compliance with US customs regulations, minimizing risk of penalties and fines.
- Procured and coordinated cargo dispatched with preferred carriers, obtained delivery confirmation and finalized rates and assessorial charges.
- Developed strong relationships with clients, facilitating communication and understanding of their unique import requirements.
- Maintained up-to-date knowledge on changing customs regulations, ensuring accurate guidance for clients during the import process.
- Delivered exceptional customer service through fast and accurate processing of entries, professional, precise communication and coordination with other departments to resolve inquires.
- Assisted colleagues with troubleshooting complex import scenarios, sharing knowledge and expertise to support successful outcomes for clients.
- Resolved issues related to missing or incomplete documentation swiftly, minimizing disruption to both clients and logistics partners involved in the import process.
- Identified and resolved issues with potential to delay cargo release or final delivery.
- Contributed to a positive team environment by offering assistance and support to colleagues as needed, fostering strong working relationships within the department.
- Monitored shipment statuses proactively through various tracking tools available online, keeping clients informed about any potential delays or disruptions affecting their cargo.
Ocean Export Specialist
DSV Air & Sea
09.2006 - 06.2012
- Reduced shipping costs for clients by negotiating favorable rates with carriers and freight forwarders.
- Coordinated effectively with supply chain partners to ensure a smooth flow of information throughout the export process.
- Monitored market trends and shifts in global trade patterns, adapting strategies accordingly for continued success in the industry.
- Served as a subject matter expert for ocean export regulations, providing guidance to clients and internal stakeholders.
- Evaluated and selected reliable carriers, maintaining strong working relationships for optimal service delivery.
- Optimized routing options based on various factors such as transit time, cost-effectiveness, and reliability of carrier services.
- Maximized efficiency in cargo handling, ensuring accurate and timely dispatch of shipments.
- Ensured compliance with all industry regulations, reducing risk of fines or penalties due to noncompliance.
- Enhanced customer satisfaction with timely communication on shipment statuses and issue resolution.
- Maintained detailed records of all transactions, enabling accurate tracking and reporting on key performance metrics.
- Resolved any discrepancies in billing or documentation promptly, safeguarding company reputation and client trust.
- Managed a diverse portfolio of client accounts, tailoring services to meet unique needs and requirements.
- Followed requirements and regulations for dangerous goods handling.
- Verified shipments against documents to maintain accuracy.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Provided tracking information to enable clients to monitor progress of shipments.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Stayed on top of shipment locations and current status to update offices and customers.
- Negotiated with carriers to secure best possible rates for clients and control costs.
- Added insurance coverage to protect interest of client and shipment from loss or damage during transit.
- Maintained open communication with global locations to facilitate smooth collaboration.
Education
Finance
Central Piedmont Community College
Charlotte, NCDiploma - General Advanced Studies
Sun Valley High School
Monroe, NC06.1986
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- MS Office
- Maintaining Compliance
- Interpersonal Communication
- Client Relationships
- Workflow Optimization
- Superb time management skills
- P&L Management
Accomplishments
Healthcare Specialist / Pharma Certified
Timeline
Operations Manager
DSV Air & Sea
12.2017 - Current
Ocean Import Manager
DSV Air & Sea
06.2014 - 12.2017
Customs Entry Writer
DSV Air & Sea
06.2012 - 06.2014
Ocean Export Specialist
DSV Air & Sea
09.2006 - 06.2012
Finance
Central Piedmont Community College
Diploma - General Advanced Studies
Sun Valley High School