Kimberly Colquitt
Montgomery
Summary
Results-driven Assistant Store Manager with extensive experience in customer service and problem-solving. Skilled in training and mentoring team members to improve service standards and operational efficiency. Committed to creating a positive environment that drives customer satisfaction and team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar General
Montgomery, Al
07.2024 - 01.2026
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Executed inventory management tasks, including stock replenishment and organization for optimal visibility.
- Trained new employees on company policies and operational procedures, fostering a collaborative environment.
- Implemented promotional displays to enhance product visibility and drive sales during peak seasons.
Shift Leader
Krystal's Restaurant
Montgomery,Al
03.2019 - 05.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Mentored and trained team members on food safety protocols and service standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Resolved customer complaints promptly, enhancing overall dining experience.
Customer Service Representative
Everise
Montgomery Al
02.2017 - 03.2020
- Managed customer inquiries through multiple channels, ensuring timely and effective resolution.
- Developed comprehensive knowledge of products and services to provide informed support.
- Trained new representatives on company policies and customer service best practices.
- Implemented process improvements to enhance response times and customer satisfaction.
Patient Care Technician
Baptist Medical Center
Montgomery,Al
06.2014 - 04.2018
- Provided compassionate patient care, ensuring comfort and support during treatments.
- Assisted nursing staff with daily activities, enhancing workflow efficiency in patient management.
- Monitored vital signs and documented changes accurately to inform medical team decisions.
- Educated patients and families on care plans, fostering understanding and compliance.
Crew Member
Pizza Hut
Montgomery Al
02.2013 - 05.2014
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness standards throughout shifts.
- Collaborated with team members to streamline food preparation processes, reducing wait times for customers.
- Trained new crew members on operational procedures, fostering a supportive learning environment.
Education
High School Diploma -
Sidenry Lanier High School
Montgomery,Al05-2014
Nursing Assistant -
Montgomery Job Corps
Montgomery Al05-2014
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Certification
cpr certified
Timeline
Assistant Store Manager
Dollar General
07.2024 - 01.2026
Shift Leader
Krystal's Restaurant
03.2019 - 05.2024
Customer Service Representative
Everise
02.2017 - 03.2020
Patient Care Technician
Baptist Medical Center
06.2014 - 04.2018
Crew Member
Pizza Hut
02.2013 - 05.2014
High School Diploma -
Sidenry Lanier High School
Nursing Assistant -
Montgomery Job Corps