Kimberly Cone
Kissimmee
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
RaceTrac
Kissimmee, FL
05.2025 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately, ensuring seamless service during peak hours.
- Trained new staff on customer service protocols and company policies.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Toll Collector
Neology Inc
Orlando, Florida
09.2023 - 05.2025
- Greeted customers, assessed toll fees and collected payment.
- Ensured compliance with all federal, state and local laws related to toll collections operations.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Compiled reports concerning shift activities such as number of vehicles passing through the booth.
- Provided operational reports listing daily toll lane activity.
- Trained new employees on procedures associated with toll collection duties.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Conducted random audits of cash drawers to ensure accuracy of funds collected.
Patient Care Specialist
CVS HEALTH CORPORATION
Orlando, FL
10.2023 - 01.2025
- Coordinated patient scheduling and appointment management to enhance service delivery.
- Assisted patients with medication inquiries and provided education on proper usage.
- Streamlined patient intake processes, improving overall efficiency and reducing wait times.
- Collaborated with healthcare providers to ensure accurate prescription fulfillment and patient care continuity.
- Implemented quality control measures to guarantee accuracy in medication dispensing and documentation.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Conducted Benefit Investigations with pharmacy benefit managers
Toll Collector
Express Employment Pro
Orlando, Florida
05.2022 - 09.2023
- Collect tolls from drivers passing through toll booths, tunnels, or other toll facilities. They also provide customer service, answer questions, and ensure the smooth flow of traffic. Additionally, they may perform tasks like making change, verifying tickets, and maintaining records of transactions.
- Scan vehicles participating in the prepaid toll program
- Balance out daily cash collections with toll monitoring system input.
Cashier
Walmart
Kissimmee, Florida
06.2015 - 04.2022
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Followed proper stock rotation procedures to minimize product obsolescence and remove out of date items.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Education
High School Diploma -
Twin Lakes High School
West Palm Beach, Florida01-1988
Skills
- Customer Service
- Cash Handling
- Toll Collection
- Transaction Processing
- Attention To Detail
- Excellent Communication
- Active Listening
- Cash Management
- Payment Collection
- Excellent Communication Skills
- Cash Register Operations
- Critical thinking
- Call center experience
Languages
English
Native
Timeline
Customer Service Representative
RaceTrac
05.2025 - Current
Patient Care Specialist
CVS HEALTH CORPORATION
10.2023 - 01.2025
Toll Collector
Neology Inc
09.2023 - 05.2025
Toll Collector
Express Employment Pro
05.2022 - 09.2023
Cashier
Walmart
06.2015 - 04.2022
High School Diploma -
Twin Lakes High School