Kimberly Cook
Port Orchard
Summary
Results-oriented Retail Associate skilled in customer service and product recommendations. Committed to implementing sales initiatives that enhance customer experience and drive revenue. Interpersonal skills create a welcoming atmosphere, ensuring customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Sales Floor Associate Cashier
Granitefalls Hardware
Granite Falls
03.2022 - 11.2024
- Delivered customer service by assisting customers with product selection and addressing inquiries, enhancing overall shopping experience.
- Operated cash register to process transactions accurately and efficiently.
- Maintained organized sales floor, restocking merchandise according to planograms and quality standards.
- Resolved customer complaints professionally, maintaining store operations and customer satisfaction.
- Monitored sales floor to identify customer needs and merchandise requiring replenishment.
- Engaged in ongoing product training to enhance knowledge of inventory and promotions.
- Executed daily opening and closing procedures, ensuring accurate money counting and receipt reconciliation.
- Collaborated with team members to enhance store presentation and streamline inventory control tasks.
Cashier
Grocery Outlet Bargain Market
Arlington
01.2021 - 03.2022
- Processed customer transactions using point-of-sale systems, ensuring efficiency and accuracy.
- Managed cash register operations with a focus on maintaining accuracy during shifts.
- Assisted customers with product inquiries and navigation to improve overall shopping experience.
- Maintained cleanliness and organization of checkout areas and displays for optimal presentation.
- Handled product returns and exchanges in compliance with store policies.
- Addressed customer concerns calmly and professionally to maintain high service standards.
- Collaborated with team members to restock shelves promptly during peak hours.
- Monitored inventory levels and reported low-stock items to ensure product availability.
Parts Counter Sales Person
Oreilly Auto Pats
Marysville
03.2020 - 05.2020
- Assisted customers in selecting automotive parts and accessories.
- Provided expert advice on product compatibility and usage to customers.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point-of-sale system for efficient transaction processing.
- Processed orders and invoices accurately and efficiently.
- Managed special orders and ensured timely product delivery.
- Maintained organized inventory of automotive products and supplies.
- Monitored stock levels regularly to ensure adequate supply of parts in store.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Provided quotes to customers for requested parts.
- Kept up-to-date records of all sales transactions using computer software systems.
- Kept sales and counter areas organized and clean to give a positive first impression to visitors and customers.
- Resolved customer inquiries and concerns promptly and professionally.
- Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
- Received, examined and reshelved returned parts.
- Inspected returned merchandise for damage; restocked shelves accordingly.
- Verified accuracy of orders before shipping them out to customers.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Performed complimentary services, battery installation, testing and wiper installations.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Communicated effectively with management on any issues or special requests from customers.
- Adhered to company policies regarding product returns and exchanges, warranties.
- Organized shelves and displays to ensure easy access to products for customers.
- Located and labeled parts to maintain organized inventory of stock.
- Cross-sold additional products and services to purchasing customers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Collaborated with other members of sales team to reach targets.
- Managed recruiting, objectives setting, coaching, and performance monitoring of sales team.
- Answered phone calls and emails from customers inquiring about parts availability.
- Provided technical advice on installation procedures for various car parts upon request.
- Collaborated with team members to improve customer service experiences.
- Arranged and directed delivery and installation of products and equipment.
- Cross-sold additional products and services to purchasing customers.
Bartender
Empire Pizza
Port Orchard
2004 - 2019
- Prepared a variety of cocktails and beverages for customers.
- Provided excellent customer service to enhance the dining experience.
- Assisted customers with menu selections and drink recommendations.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drink pairings to patrons, enhancing their dining experience and promoting special promotions.
- Engaged customers in friendly conversation to create welcoming atmosphere and enhance overall experience. with customers to provide enjoyable bar experience.
- Welcomed customers to the bar, creating a friendly atmosphere. and provided excellent customer service.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Handled cash drawer, confirming accuracy of all funds received. at the end of each shift ensuring accuracy of funds received.
- Managed cash register and processed customer payments accurately.
- Processed payments accurately and efficiently with POS system.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Sanitized glasses after each use to ensure cleanliness. with sanitizing solution after each use.
- Maintained cleanliness and organization of the bar area.
- Assisted in setting up the bar for service shift.
- Monitored inventory levels and restocked supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption to ensure responsible service and compliance with legal regulations.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to health and safety regulations while serving alcohol.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved customer complaints in a professional manner.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Reconciled daily cash registers to verify financial accuracy. and generated sales reports for management.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Education
High School Diploma -
Peninsula High School
Gig Harbor, WA06-1994
Skills
- Customer service
- Cash handling
- Order processing
- Inventory management
- Product knowledge
- Retail sales
- Cross-selling techniques
- Team collaboration
- Effective communication
- Problem solving
- Telephone communication
- Event coordination
Timeline
Sales Floor Associate Cashier
Granitefalls Hardware
03.2022 - 11.2024
Cashier
Grocery Outlet Bargain Market
01.2021 - 03.2022
Parts Counter Sales Person
Oreilly Auto Pats
03.2020 - 05.2020
Bartender
Empire Pizza
2004 - 2019
High School Diploma -
Peninsula High School