Kimberly Cortes
Moreno Valley,CA
Summary
Highly efficient professional offering many years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using experience gained from the insurance industry and clerical internship. Adaptable and strategic with strong software proficiency.
Overview
3
3
years of professional experience
Work History
Licensed Sales Producer
Allstate Insurance Company
Moreno Valley, CA
12.2022 - Current
- Organize essential files, documents, and money for clients and the agency
- Answer phone calls from clients and assist them with any questions or concerns that they may have
- Present estimates and quotes to clients and communicate with them to satisfy them with coverages and rates they love
- Engage in teamwork to communicate in certain situations or planning
- Communicate with different departments such as the Department of Motor Vehicles, underwriting, total loss department, or claims departments
Internship
Kaiser Permanente
Riverside, CA
03.2024 - 07.2024
- Assist with managing confidential volunteer files
- Help coordinate events for the employees and volunteers within the hospital
- Communicate important announcements and information through email or in person
- Log hours for the volunteers
- Shadow supervisor during interviews
- Lead groups of volunteers with their tasks.
Cashier/ Barista
Panera Bread
Moreno Valley, CA
06.2021 - 01.2022
- Maintained coffee area and dining room area clean, organized, and restocked
- Quickly prepared hot, cold, or blended drinks at the barista station
- Worked the cashier which involved taking orders, handling cash, and communicating directly with customers
- Engaged in teamwork to communicate specific tasks and preparing orders
- Answered phone calls and took orders over the phone.
Education
Bachelor’s Degree - Public Policy
University of California- Riverside
Riverside, CASkills
- Coachable
- Multitasking and Organization
- English and Spanish fluency
- Complex Problem-Solving
- Customer Retention
- Client Service
- Recordkeeping
- Outstanding communication skills
Organizations
Design @ UCR — Marketing & Design Thinking
References
References available upon request.
Timeline
Internship
Kaiser Permanente
03.2024 - 07.2024
Licensed Sales Producer
Allstate Insurance Company
12.2022 - Current
Cashier/ Barista
Panera Bread
06.2021 - 01.2022
Bachelor’s Degree - Public Policy
University of California- Riverside
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