Kimberly Cota

Responsible for all aspects of Program operations. Manage and lead a team of 60 Case Managers, 11 Program Supervisors, 4 Eligibility Specialists, 6 Adult Abuse Investigators, 4 Clerical Support, 6 eXPRs/Admin Specialists, and 4 Foster Care Licensing Specialists, in providing services to individuals impacted by Developmental Disability. This program directly supports approximately 3500 individuals, with an additional 700 served by Brokerages. Both the CDDP Team and number of individuals eligible for service continue to grow.

• Lead the CDDP Team in navigating the rapid, ongoing systems change occurring in Developmental Disabilities
• Provide coaching, training, clinical supervision, and probationary and annual Performance Reviews
• Monitor employees maintain Core Competency requirements
• Manage Service Coordination productivity to ensure meeting budget allocation targets
• Monitor Quality Assurance to ensure State and Medicaid requirements for service provision, documentation, and record maintenance and retention.
• Partner successfully with Support Service Brokerages to produce an efficient referral process and positive service delivery to individuals and families impacted by a Developmental Disability
• Work collaboratively with the State Office of Developmental Disabilities representatives
• Work collaboratively with DDPMs from other Community DD Programs
• Monitor Stakeholder satisfaction to support positive outcomes for individuals and families, and partnering agencies
• Complete Complaint and Grievance investigations and reporting
• Updated policies and procedures, and job descriptions
• Project Search Steering Committee Member
• Present reports and updates to Health, Housing and Human Services Director regarding State Budget cut impacts to the County DD Program, and individuals supported by Clackamas County Developmental Disabilities Program
• Navigate and work within the State's eXPRS Payment System
• Implement the Workload Model Budget
• Authorize budget expenditures

• Built collaborative partnerships within the community to create potential for growth in revenue and sustainable funding.
  
• Budget development and management of existing residential sites as well as planned growth. 
• Provided leadership in implementing Strategic Plan action steps to achieve operational goals. 
• Ensured compliance with CQL Accreditation through regular quality review and implementing Basic Assurances throughout daily operations
• Provided leadership through implementation of new documentation and record keeping technology, timekeeping and payroll systems, and standardization and centralization initiatives.
• Provided coaching, training, and Performance Reviews
• Member of a Regional Team of Executive Directors, working collaboratively to advance the agency Mission within the State
  

Managed and led a team of 9 Service Coordinators, and 2 Eligibility Specialists, in providing Case Management and Eligibility Determination services to adults and children, impacted by Developmental Disability, living in their own homes. Washington County Developmental Disabilities Program included 2 Service Coordination Teams; Comprehensive Residential and In-Home. It also included a team of Program Coordination, responsible for licensing and quality assurance. These teams served approximately 2,000 individuals with Developmental Disabilities.

• Provided coaching, training, clinical supervision, and probationary and annual Performance Reviews
• Monitored employees achieved and maintained Core Competency requirements.
• Managed Service Coordination productivity to ensure meeting budget allocation targets
• Monitored Quality Assurance to ensure meeting State and Medicaid requirements for service provision, documentation, and record maintenance and retention.
• Managed caseload assignment
• Supervised enhanced services Service Planning and Budget submissions 
• Partnered successfully with Support Service Brokerages to produce an efficient referral process and positive service delivery to individuals and families impacted by a Developmental Disability
• Managed Brokerage Service waitlist
• Served on the Washington County Early Intervention Advisory Council
• Work collaboratively with the State Office of Developmental Disabilities representatives
• Work collaboratively with DDPMs from other OR Counties
  
• Monitored Stakeholder satisfaction to support positive outcomes for individuals and families, and partnering agencies
• Completed Complaint and Grievance investigations and reporting
• Successfully navigated and worked within the State's eXPRS Payment System
• Updated policies and procedures, and job descriptions
• Authorized budget expenditures for administrative services and staff training

Engaged in a private contract with Yamhill County, providing support to the HHS Director to train and support the new Developmental Disabilities Program Manager to ensure a smooth transition into the position.

Managed and led a team of 11 Service Coordinators, Eligibility Specialists, Adult Abuse Investigators, Clerical Support, and a Social Activity Coordinator, in providing Case Management, Eligibility Determination, and Abuse Investigation and Protective Services to individuals impacted by Developmental Disability. This program supported approximately 625 individuals, living within Yamhill County.

• Provided coaching, training, clinical supervision, and probationary and annual Performance Evaluations
• Monitored that employees achieved and maintained Core Competency requirements. 
• Managed Service Coordination productivity to ensure meeting budget allocation targets
• Monitored Quality Assurance to ensure meeting State and Medicaid requirements for service provision, documentation, and record maintenance and retention.
• Managed caseload assignment
• Supervised enhanced services Service Planning and Budget submissions 
• Spearheaded the development and ongoing activities of the Yamhill County Employment First Team
• Partnered successfully with Support Service Brokerages to produce an efficient referral process and positive service delivery to individuals and families impacted by a Developmental Disability
• Secured County funding for ongoing Social Night activities
• Presented reports and updates to County Board of Commissioners regarding State Budget cut impacts to individuals supported by Yamhill County Developmental Disabilities Program
• Completed Request For Proposals(RFP), and successfully recruited providers, for the development of specialized residential programs for those with more severe behaviours
  
• Monitored Stakeholder satisfaction to support positive outcomes for individuals and families, and partnering agencies
• Worked collaboratively with the State Office of Developmental Disabilities in an effort to ensure positive outcomes for individuals with Developmental Disabilities residing in Yamhill County
  
• Worked collaboratively with DD Program Managers from other OR Counties in an effort to ensure positive outcomes for individuals with Developmental Disabilities
  
• Completed Complaint and Grievance investigations and reporting
• Developed Conduct Policy implemented across the HHS Department 
• Successfully navigated and worked within the State's eXPRS Payment System
• Authorized budget expenditures for administrative services and staff training

Managed and led a team of Program Directors, Community Support Managers, Program Service Coordinators, and Direct Support staff, ensuring quality service provision for adults impacted by Developmental Disabilities and often co-occurring Mental Illness. Created and maintained relationships with Counties/MCO's and State and Local regulatory representatives. Developed service rates and program budgets. Demonstrated success in effective management of program expenses, achieving agency budgetary expectations.

• Supervised Residential Support Programs across NE WI,
•  Supervised Contracted Case Management Team of 5 Service Coordinators and Clerical Support
• Completed hiring, scheduling, supervision, and termination of staff
• Provided employee coaching, training, and monitoring that training requirements were met by each employee
• Payroll Approval  
•  $2M Budget oversight
• Managed corporate budget expectations successfully, even during the implementation of Family Care and service rate reductions
• Developed budgets for new development and annual contract negotiation
• Coordinated services to share resources and maximize benefits to all programs within the organization
• Served as Chair of the agency Safety Committee

Completed client screenings, intakes, admissions, referrals, and discharges for 90 bed Residential Care Facility, that supported individuals impacted by Chronic Mental Illness, Substance Abuse Disorders, Developmental Disabilities, and Traumatic Brain Injury

• Completed assessments and created and implemented Treatment Plans
• Served as primary contact for County Case Managers, Guardians, Psychiatrists, Therapists, and Funding Agents
• Coordinated funding with County Central Point of Coordination, and State Payment Programs
• Successfully expanded agency offered programs to include Community Based services
• Instrumental in achieving Three Year Accreditation for Home and Community Based Waiver Services for both the Facility and Community Programs
• Recruited, hired, trained, scheduled, and supervised the Social Services and Security staff
• Provided Waiver documentation training to facility Nursing and CNA staff

• Managed 8-plex Supported Living Apartment Program and Hourly Drop-In Program
• Established and managed three Home and Community Based Waiver homes
• Developed and led the implementation of the Adult Rehabilitation Option program(Medicaid Waiver for individuals diagnosed with Chronic Mental Illness) for the agency
• Consistently achieved 3YR accreditation from CARF and HCBS State Reviews
• Developed and monitored implementation of Individual Program Plans
• Residential Billing Oversight
• Served on the Quality Assurance Committee for the agency's Residential and Vocational programs