Summary
Overview
Work History
Education
Skills
Timeline
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KIMBERLY COUNTS

Citrus Heights,CA

Summary

Accomplished Phlebotomist II and Personal Caregiver, recognized for enhancing patient satisfaction at Quest Diagnostics through expert venipuncture and compassionate patient care. Skilled in specimen handling and maintaining HIPAA compliance, I significantly improved patient comfort and trust. My dedication to professional development and patient education underscores my commitment to healthcare excellence. Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Overview

7
7
years of professional experience

Work History

Phlebotomist II

Quest Diagnostics
02.2018 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

Personal Caregiver

North Star
02.2018 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided basic grooming and hygiene assistance to patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Optimized meal planning according to dietary requirements, promoting healthy eating habits for improved health outcomes.
  • Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
  • Assisted clients in maintaining independence through consistent support and encouragement.
  • Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
  • Utilized strong problem-solving skills to address unforeseen issues or complications in the caregiving process effectively.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Certified Phlebotomist - Phlebotomy

Fast Response
Berkeley, CA
09.2016

Skills

  • Venipuncture
  • Order of draw
  • Patient Care

    Specimen Handling/Preparation

    Patient confidentiality/HIPAA Compliance

Timeline

Phlebotomist II

Quest Diagnostics
02.2018 - Current

Personal Caregiver

North Star
02.2018 - Current

Certified Phlebotomist - Phlebotomy

Fast Response

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