Kimberly Cousins
Brooklyn,NY
Summary
Dynamic Operations & Client Services Coordinator with a proven track record at Natures Derivatives Legacy, excelling in customer relations and crisis management. Skilled in scheduling and planning, I enhance operational efficiency while fostering teamwork and problem resolution. Committed to delivering exceptional service and maintaining safety standards in diverse environments.
Experienced with client service coordination, managing client interactions to ensure satisfaction and streamline processes. Utilizes effective communication and problem-solving skills to enhance service delivery and operational efficiency. Knowledge of fostering team collaboration and client-focused solutions, ensuring adaptability to dynamic environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations & Client Services Coordinator
Natures Derivatives Legacy
07.2023 - Current
- Managed daily operations and client service requests.
- Coordinated residential and commercial service scheduling.
- Maintained activity logs, reports, and customer records.
- Provided professional customer service and conflict resolution.
- Oversaw safety awareness and monitored building or client environments.
- Handled phone inquiries, dispatch coordination, and service documentation.
- Maintained professional communication with vendors and clients.
- Security awareness & incident reporting
- Client relations and concierge service
- Dispatch and phone coordination
- Residential service operations
- Administrative documentation
- Created customer support strategies to increase customer retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Security Guard/Security Site Supervisor
BDA Security Company
04.2022 - 03.2024
- Dispatch and command
- Daily reviews with management about ongoing issues.
- Enforcing laws, rules and company policies.
- Create and manage schedules of the security staff.
- Responding to emergencies.
- Protect property.
- Controlling access to buildings and protecting employees, guests and the public.
- Patrolling areas and performing security checks.
- Writing activity and incident complaints.
- Ensuring proper access control
- Dog show
- Construction site supervisor
- ID Verification
- The Arena
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Completed full building and grounds patrols to spot and investigate concerns.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Improved team response times with thorough training on emergency procedures.
- Increased staff compliance with security protocols through effective communication and enforcement.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
- Developed emergency evacuation plans, ensuring staff readiness in case of incident.
- Investigated suspicious activities and persons to maintain security of premises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Evaluated performance metrics for security staff, providing constructive feedback for continuous improvement.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Led security briefings for new employees, ensuring high level of preparedness across team.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
Security Guard
Prime Security
12.2019 - 05.2021
- High end luxury properties and residential
- Nightlife
- Responding to emergencies.
- Protect property.
- Controlling access to buildings and protecting employees, guests and the public.
- Patrolling areas and performing security checks.
- Writing activity and incident complaints.
- Monitoring CCTV of the building and its surroundings
- Ensuring proper access control
- Packages/Identity Authentication check
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to emergency situations to assess and deflect issues.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Home Health Aide
Partners And Care
01.2008 - 03.2018
- I provide primary personal care to patients, such as bathing and dressing them in their own home.
- Along with medical care, I also provide light housekeeping duties around the home and help patients with other tasks around their home.
- Assisted a client in administrating medication as specified on plan care.
- Assist with ambulation transport and transfers including use of wheelchair.
- Assist patient by providing personal service, such as, bathing, dressing, and grooming.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Followed nutritional plans to prepare optimal meals.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Developed individual care plans for clients based on specific needs.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02-2026
Skills
- Customer relations
- Scheduling and planning
- Team building
- Customer support
- Inter-department collaboration
- Data analysis proficiency
- Strong organization
- Teamwork
- Positive attitude
- Teamwork and collaboration
- Customer service
- Computer skills
- Multitasking Abilities
- Team leadership
Certification
Healthcare Certification
Security License/8H and 16H Certification
Drivers License
Timeline
Operations & Client Services Coordinator
Natures Derivatives Legacy
07.2023 - Current
Security Guard/Security Site Supervisor
BDA Security Company
04.2022 - 03.2024
Security Guard
Prime Security
12.2019 - 05.2021
Home Health Aide
Partners And Care
01.2008 - 03.2018
High School Diploma -
Penn Foster Career School