Samantha Herron
Washington
Summary
Highly organized and proactive Executive Assistant with over 10 years of experience providing exceptional administrative and operational support. Adept at managing complex schedules, coordinating meetings and events, and streamlining office operations. Known for excellent communication, multitasking, and problem-solving abilities in fast-paced environments. Proficient in Microsoft Office Suite, scheduling software, and vendor management.
Client service professional with robust history of managing client interactions and improving service processes. Proven ability to enhance client satisfaction and operational efficiency through effective communication and problem-solving. Reliable team collaborator with focus on achieving results and adapting to changing needs, showcasing strong organizational and interpersonal skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Client Services Coordinator
AdvantEdge Workspaces
Washington, D.C.
10.2022 - Current
- Provide high-level administrative support to the President and Vice President, ensuring seamless day-to-day operations.
- Manage executive calendars, schedule meetings, and coordinate travel and accommodations as needed.
- Compose and distribute professional correspondence on behalf of executives, ensuring accuracy and professionalism.
- Oversee client on-boarding, handle inquiries, and prepare marketing materials for executives and prospective clients.
- Coordinate office and café supply inventory; create purchase orders using Nexus Payables.
- Organize and attend monthly client events; represent the company at networking events.
- Conduct tours for potential clients, presenting company services with enthusiasm and professionalism.
- Train new hires and delegate responsibilities to ensure smooth office operations.
Customer Service Desk Associate
Wegmans Food Market
Washington, D.C.
05.2022 - 10.2022
- Provided administrative support to store management, handling client inquiries and resolving complex issues.
- Managed cash reconciliations, processed payments, and ensured accurate record-keeping.
- Assisted in onboarding and training new employees, maintaining a focus on company policies and procedures.
- Organized and monitored documentation for donations and safety compliance.
Hair Salon Manager/Receptionist
Denita’s Hair, Nail & Skin Care
Washington, D.C.
01.2010 - 05.2022
- Managed daily salon operations, including scheduling, client interactions, and financial transactions.
- Assisted salon owner in recruiting, training, and managing staff, ensuring adherence to company policies.
- Scheduled appointments and maintained detailed records to optimize workflow and client satisfaction.
- Coordinated vendor relationships and ensured the timely procurement of salon supplies.
Restaurant Waitress
Stained Glass Pub Restaurant
Silver Spring, MD
08.2008 - 09.2010
- Delivered exceptional service to patrons, ensuring satisfaction and resolving concerns efficiently.
- Assisted management with customer interactions and training new team members.
Education
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD05-2004
Skills
- Executive Calendar Management
- Office Operations & Administration
- Meeting & Event Coordination
- Communication & Interpersonal Skills
- Confidentiality & Data Management
- Vendor & Client Relationship Management
- Proficiency in Microsoft Office Suite, Nexus Payables, Operate Software
- Scheduling and planning
- Customer relations
- Client relationship building
- Time management expertise
- Strong organization
- Proficient in [software]
- Schedule management
- Exceptional communication
- Account management
- Training and mentoring
- Inter-department collaboration
- Salesforce experience
- Account updates
- Research and due diligence
- Professionalism and etiquette
- Client support
- Customer support
- Complaint handling
- Database management
- Meeting deadlines
- Call center experience
- Client relations
- Follow-up skills
- Database maintenance
- Service recommendations
- Outbound calling
- Order processing
- Payment processing
- Escalation management
Certification
- Notary Public | Expiration: January 31, 2029
- Licensed Cosmetologist | Montgomery Beauty School, Silver Spring, MD | May 2016
- Makeup Artistry Certification | Bennett Career Institute | February 2005 – Present
Timeline
Senior Client Services Coordinator
AdvantEdge Workspaces
10.2022 - Current
Customer Service Desk Associate
Wegmans Food Market
05.2022 - 10.2022
Hair Salon Manager/Receptionist
Denita’s Hair, Nail & Skin Care
01.2010 - 05.2022
Restaurant Waitress
Stained Glass Pub Restaurant
08.2008 - 09.2010
High School Diploma -
Charles Herbert Flowers High School