Kimberly Coy
Grants Pass,OR
Summary
Dynamic professional with extensive experience in residential service delivery and community partnership. Skilled in fostering excellent communication, problem-solving, and critical thinking to ensure high-quality care and compliance with standards. Committed to enhancing resident experiences through effective team collaboration.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Residential Administrator
ColumbiaCare Services
Medford, OR
03.2021 - 02.2026
- Managed daily operational tasks to ensure efficient residential service delivery.
- Maintained accurate records and documentation in compliance with regulatory standards.
- Oversaw scheduling of staff shifts to optimize coverage and support resident needs.
- Coordinated admits and discharges efficiently to minimize downtime between residents occupying rooms.
- Established strong rapport with local community partner agencies; promoting, safety and security within our residential treatment facility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and implemented process improvements enhancing resident satisfaction and operational efficiency.
- Created customized residential service plans, working with hospital staff, clinical staff, individuals, and families to assess and meet individual needs.
- Collaborated with maintenance teams to handle repairs and upkeep efficiently.
- Established and maintained excellent communication with staff, providers, and community organizations to promote high quality resident care and treatment.
- Collaborated with interdisciplinary teams to coordinate care plans for residents effectively.
Residential Associate, Qualified Mental Health
ColumbiaCare Services
Medford, OR
06.2016 - 03.2021
- Facilitated daily living activities to support residents' independence and well-being.
- Implemented individualized care plans in collaboration with multidisciplinary teams.
- Monitored resident behavior and reported changes to ensure timely interventions.
- Trained and mentored new staff on best practices for resident care and safety protocols.
- Developed engaging recreational activities that promoted social interaction among residents.
- Ensured compliance with regulatory standards while maintaining a safe living environment.
- Advocated for residents' rights and preferences within the care framework provided by the organization.
- Continuously sought opportunities for professional development through industry trainings and workshops, enhancing knowledge in residential treatment best practices.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Monitored security measures throughout the property to ensure a safe environment for residents and staff as safety officer.
- Assisted residents with basic activities of daily living.
- Recognized and reported abnormalities or changes in residents' health status to case manager.
- Facilitated daily living activities to enhance residents' independence and quality of life.
- Utilized electronic health records to document medication administration, resident vital signs, and treatment progress and participation.
Certified Nursing Assistant II
Curry Medical Center
Gold Beach, OR
10.2011 - 05.2013
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes in patient conditions for nursing staff.
- Supported nursing team in executing care plans and maintaining patient records accurately.
- Trained new staff on best practices in patient care and safety protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Certified Nursing Assistant II
Providence Medford Medical Center
Medford, OR
08.2006 - 08.2010
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Associate of Science - Psychology
University of Phoenix
Tempe, AZ10-2012
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Verbal and written communication
- Decision-making
- Relationship building
- Task prioritization
- HIPAA guidelines
- Public speaking
Accomplishments
I started with ColumbiaCare Services as a direct care staff. I quickly became the facility safety officer and medication coordinator. Within a few years of hire, I was first hired as the facility assistant administrator and then the administrator. I very quickly rebuilt/built relationships with many community partners.
In 2023 I successfully transitioned seven residents and six staff members from a small, eight bed facility on the Oregon coast to a 16-bed facility with a mixed population of residents with severe and persistent mental illness. I fully staffed the facility and filled all 16-beds within a few months of opening.
Certification
CPR/AED
Qualified Mental Health Associate II
Oregon State Driver's License
Timeline
Residential Administrator
ColumbiaCare Services
03.2021 - 02.2026
Residential Associate, Qualified Mental Health
ColumbiaCare Services
06.2016 - 03.2021
Certified Nursing Assistant II
Curry Medical Center
10.2011 - 05.2013
Certified Nursing Assistant II
Providence Medford Medical Center
08.2006 - 08.2010
Associate of Science - Psychology
University of Phoenix