KIMBERLY CRAWFORD
Cincinnati,Ohio
Summary
Dynamic healthcare professional with over a decade of experience, including a pivotal role at Mercy Health Physicians. Excelled in patient coordination, insurance handling, and providing exemplary customer service, showcasing strong organizational and effective communication skills. Proven track record of improving patient satisfaction and streamlining processes, demonstrating both sharp problem-solving abilities and an energetic work attitude.
Overview
24
24
years of professional experience
Work History
Dispatcher
TriHealth Bethesda North Hospital
Cincinnati, OH
05.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Vital information via telephone or in person regarding patient transport and Medical Supply and Equipment requests. Then promptly distribute information to the appropriate personnel.
- Coordinate and monitor Patient Transportation services, ensuring timely and accurate dispatch of patient transportation requests.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of each calls in physical and electronic database.
PRE-SERVICE COORDINATOR
MERCY HEALTH PHYSICIANS
Cincinnati
12.2015 - 05.2024
- Scheduling patients for Physician appointments
- Assisting Hospitals, Insurance Companies and Physicians with Patient information
- Assist with Insurance and Billing inquires from patients
- Provided customer service support via phone calls or emails when needed.
PATIENT ASSISTANCE REIMBURSEMENT COUNSELOR
TRIPLEFIN, LLC
Cincinnati
06.2011 - 12.2015
- Provide Benefit Verification and Prior Authorization Assistance
- Respond to inquiries from Customers, Sales Representatives and Business Partners, in a timely, courteous and professional manner
- Maintain accuracy and productivity standards as established by management
- Assist in training of new employees and special projects are required
- Interacted with patients, families, physicians' offices, hospitals, insurers, attorneys. via phone or written correspondence as needed.
- Managed a high volume of cases efficiently while adhering to strict deadlines.
CUSTOMER SERVICE REPRESENTATIVE
ATRICURE (TEMPORARY)
Cincinnati
06.2010 - 06.2011
- Perform order processing duties for Customer orders to ensure conformance with internal audit requirements
- Handle Customer service phone calls and provide additional back-up support through the main switchboard
- Set up new customer accounts
- Provides sales support to field representatives
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
PARTS PROCUREMENT BUYER
SIEMENS IT SOLUTIONS
Cincinnati
03.2005 - 02.2009
- Served as a liaison between Customer issues
- Assist field technicians with Customer issues
- Process orders in an accurately and timely manner
- Provide trouble shooting with warranty an non-warranty product issues
- Negotiated for fairest and most reasonable price of purchased items.
CUSTOMER SERVICE REPRESENTATIVE
QUALITY GOLD
Cincinnati
10.2001 - 03.2005
- Processed incoming customer calls for merchandise orders
- Established and maintained merchandise and client database
- Performed clerical tasks as assigned
Education
HEALTH INFORMATION TECHNOLOGY
DEVRY UNIVERSITY
OhioLIBERAL ARTS
XAVIER UNIVERSITY
OhioSkills
- Strong Organizational Skills
- Sharp Problem Solver
- Organizational Skills
- Active Listening Skills
- Energetic Work Attitude
- Effective Communication
Timeline
Dispatcher
TriHealth Bethesda North Hospital
05.2024 - Current
PRE-SERVICE COORDINATOR
MERCY HEALTH PHYSICIANS
12.2015 - 05.2024
PATIENT ASSISTANCE REIMBURSEMENT COUNSELOR
TRIPLEFIN, LLC
06.2011 - 12.2015
CUSTOMER SERVICE REPRESENTATIVE
ATRICURE (TEMPORARY)
06.2010 - 06.2011
PARTS PROCUREMENT BUYER
SIEMENS IT SOLUTIONS
03.2005 - 02.2009
CUSTOMER SERVICE REPRESENTATIVE
QUALITY GOLD
10.2001 - 03.2005
HEALTH INFORMATION TECHNOLOGY
DEVRY UNIVERSITY
LIBERAL ARTS
XAVIER UNIVERSITY