Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Jason Smith

Jason Smith

Strongsville

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

15
15
years of professional experience

Work History

Dispatcher

Patton's Towing
05.2025 - Current
  • Directed dispatching, routing, and tracking of 11 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Resource Allocation Specialist

Acuative Corporation
09.2018 - 03.2025
  • Followed all company policies and procedures to deliver quality work.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.

Truck Driver

Burning River Express, Inc.
01.2011 - 08.2018
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Completed routine maintenance on truck to keep in working order.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Education

No Degree - Diesel Repair

University of Northwestern Ohio
Lima, OH
05-1996

High School Diploma -

Strongsville High School
Strongsville, OH
05-1995

Skills

  • Effective driver communication
  • Effective dispatch management techniques
  • Prioritization and scheduling
  • Service excellence
  • Strong organizational skills
  • Strong focus on accuracy

Accomplishments

  • Supervised team of 5 staff members.

Languages

English
Native or Bilingual
German
Elementary

Timeline

Dispatcher

Patton's Towing
05.2025 - Current

Resource Allocation Specialist

Acuative Corporation
09.2018 - 03.2025

Truck Driver

Burning River Express, Inc.
01.2011 - 08.2018

No Degree - Diesel Repair

University of Northwestern Ohio

High School Diploma -

Strongsville High School

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