Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kimberly Crone

Andover,MN

Summary

Helpful Prior Authorization Representative prepared to offer extensive experience working with clinical departments and insurance companies to obtain the authorizations for services. Proficient in relevant software and adept at providing top-notch customer service. Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

10
10
years of professional experience

Work History

Amazon Delivery

Amazon Flex
Brooklyn Park, MN
11.2023 - Current
  • Conducted pre-trip vehicle inspections to ensure safety before deliveries.
  • Managed efficient routes to guarantee timely completion of deliveries.
  • Delivered goods to customers' homes and businesses promptly.
  • Secured freight within trucks to prevent damage during transport.
  • Maintained accurate delivery records, including special customer instructions.
  • Adhered to company policies and safety protocols throughout delivery process.
  • Loaded and unloaded packages into delivery vehicles with care.
  • Kept current knowledge of local roads and traffic regulations.

Financial Securing Representative

M Health Fairview
Minneapolis, MN
04.2019 - 04.2024
  • Facilitated communication among health plan representatives, providers, and members as needed.
  • Reviewed prior authorization requests for completeness and accuracy.
  • Responded promptly to inquiries from providers, members, and internal departments.
  • Assessed insurance benefits and verified eligibility criteria before appointments.
  • Processed appeals for denials according to established procedures.
  • Identified opportunities for improvement in prior authorization processes.
  • Maintained accurate records of all prior authorizations requested and denied.
  • Provided timely feedback to physicians regarding authorization status.

Medical Transportation Front Office Manager

Cambridge Transportation
Minneapolis, MN
07.2015 - 03.2019
  • Monitored front desk operations regularly to identify improvement areas and implement corrective actions.
  • Assisted in recruiting, training, evaluating, and developing staff to uphold performance standards.
  • Resolved conflicts between customers and staff with professionalism and tact.
  • Ensured compliance with safety regulations and company policies without exception.
  • Managed inventory levels for front desk supplies, ensuring availability of essential items.
  • Coordinated patient transportation requests and provided accurate information to clients.
  • Maintained detailed records of all transportation services and communicated service changes to customers.
  • Developed resource optimization strategies while maintaining high-quality patient care standards.

Education

High School Diploma -

South Tama High School
Tama, IA
01-1995

Some College (No Degree) -

Florida Atlantic University
Boca Raton, FL

Skills

  • Route optimization
  • Delivery tracking
  • Vehicle maintenance
  • Safety compliance
  • Inventory management
  • Customer communication
  • Prior authorization
  • Record keeping
  • Attention to detail
  • Problem solving
  • Adaptability and flexibility
  • Time management
  • Customer service and support
  • Quality assurance
  • Written communication skills
  • Customer relations management
  • Active listening skills
  • Conflict resolution strategies
  • Team leadership and supervision
  • Critical thinking

Affiliations

  • I volunteer at various animal shelters.
  • I make blankets and toiletry bags and dispense them out to the homeless
  • I hike and recruit friends and family to do mud runs
  • I cook and do meal planning
  • I read alot and make it my mission to learn 3 new things every day

Timeline

Amazon Delivery

Amazon Flex
11.2023 - Current

Financial Securing Representative

M Health Fairview
04.2019 - 04.2024

Medical Transportation Front Office Manager

Cambridge Transportation
07.2015 - 03.2019

High School Diploma -

South Tama High School

Some College (No Degree) -

Florida Atlantic University

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